Our site, like most sites, uses 'cookies' to collect technical data on how our site is used. Cookies are small files which attach to your computer or mobile device's hard drive or browser memory when you visit a web-site and they can be used for a variety of purposes, including navigation throughout the site. Our site uses three types of cookie:
We use Google Analytics performance cookies (_utma, _utmb, _utmc and _utmz) to analyse how our site is used. Data collected includes, but is not limited to: location of servers used to reach our site, date and time of accessing our site, type of device used (such as iPad), browsers used (such as Internet Explorer, Chrome), landing page information and where you entered our site from (such as a link from another site). We use this information to make decisions on such aspects as how to develop our web-site technically (such as whether and how to develop a mobile site or whether our site needs more memory capacity to ensure it operates at an acceptable speed), whether to amend any forms to make completion easier, how to develop our range of destinations based on the most popular content browsed and so on. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.
This cookie is a strictly necessary cookie and it provides a mechanism for persisting information between the various pages of the site. The cookie expires as soon as you close the browser window.
Our site uses Facebook cookies (datr, lsd, reg_fb_gate, reg_fb_ref and wd) to allow you to share a web page that you think might interest people you are connected with on Facebook. Please note that Facebook has its own privacy and security features and we urge you to ensure your privacy settings are appropriate to your requirements before sharing pages.
You can select how to manage cookies in your computer's browser settings if you wish as follows:
If using Chrome as your browser, click here.
If using Internet Explorer as your browser, click here.
If using Safari as your browser, click here.
If using Firefox as your browser, click here.
Please note that disabling cookies in your browser settings will mean that you will not have access to the full functionality of most web-sites. You can find out more information on cookies at www.aboutcookies.org.
E-NEWSLETTERS AND OPEN TRACKING
Our e-newsletters are distributed using a system called DotMailer, which includes an analytics package to track delivery and use of our e-newsletters. The analytics provide information on, but is not limited to: percentage delivered, percentage opened, unsubscribe statistics, click-throughs to a web-site and how many were forwarded to another person. We use the analytics package to make decisions on such aspects as, but not limited to, frequency of e-news distribution, product development and future promotions based on click-through statistics. By ticking our form to receive priority updates, news, special offers and events, you allow us to use Open Tracking to improve and better tailor our e-marketing activity.
Except where you register online for a service (such as request a brochure, enquire, enter a competition, register for a newsletter or submit a booking form), you browse our web-site anonymously and no personal information (such as e-mail address or other contact details which may identify you) is collected or stored by Red Savannah Ltd.
ON-LINE COLLECTION OF INFORMATION
To provide you with specific information, you may voluntarily supply us with information to enable us to expedite the information requested. This may include, but is not limited to, requests to join our e-newsletter list, receive a brochure, create a 'Wish List', enter a competition or prize draw, make an enquiry or submit a booking form. When details are submitted they are received in a format only accessible by Red Savannah employees and our web-site support team with the necessary authorisation levels and password(s) to access the information.
STORAGE AND USE OF INFORMATION
Confidential personal information is held in a password protected database on a secure server only accessible to relevant, authorised employees of Red Savannah Ltd. Such information may be used by us in order to make bookings which may form part of your package, for example, providing passport information necessary to make airline bookings or to assist with pre-arrival hotel check-in. When making a booking with us, you consent to your personal information being used in this way. Please note that when you make a booking via a travel agency, your travel agency will have different privacy policies from our own.
Additionally, personal information such as your e-mail address may be used to send occasional e-newsletters. Please note that e-newsletters are only sent to those who have specifically expressed interest in receiving information about our company and recipients may at any time unsubscribe by clicking on the relevant link in the e-newsletter or by contacting us directly (Telephone +44 (0)1242 787800 or e-mail firstname.lastname@example.org).
We may share personal information where legally required by law enforcement agencies to prevent illegal activities or to support criminal investigations.
We never share your personal information with third parties for the purpose of marketing.
We use sharing functionality to enable visitors to our site to conveniently share pages which they may find of interest via their preferred social media communications, such as Facebook and Twitter. Please note that social media sites have their own privacy and security features and we urge you to ensure your privacy settings on these sites are appropriate to your requirements before sharing pages.
TO CONTACT US
If you have any queries or concerns about our use of personal information, please do not hesitate to contact us by writing to us at:
Red Savannah Ltd