1. STORAGE AND USE OF INFORMATION
Red Savannah require personal information to interact with our clients, produce quotations/proposals, respond to our clients’ enquiries and fulfil the bookings made with us. As such we process the following information:
Information that you provide voluntarily
Red Savannah require personal information to interact with our clients, produce quotations/proposals, respond to our clients’ enquiries and fulfil the bookings made with us. We ask you to provide certain information voluntarily. The types of information we ask you to provide, and the reasons why we ask you to provide it, include:
|Types of personal information
||Why we collect it
||To communicate with clients regarding their requirements and preferences, send quotations/proposals, organise subsequent booking arrangements and send any official booking documentation to the client. Contact information is also stored to identify inbound communications, to authenticate clients when they contact us and may also be used in emergency situations if necessary.
E-newsletters are sent to those who have specifically expressed interest in receiving information about our company and recipients. We will occasionally send out direct mail (such as our brochures, leaflets or other Red Savannah collateral) to our members.
Information is collected online to enable us to expedite the information requested. This may include a request to join our e-newsletter list, receive a brochure, create a 'Wish List', enter a competition or prize draw, make an enquiry or submit a booking form.
||In order to take payments at various stages of the booking, to hold as security deposit and to make refunds if required
|Disability, dietary and medical requirements. We treat this information with sensitivity and will only share this with your agreement.
||In order to provide relevant support and tailor the booking arrangements around accommodating the disability, dietary or medical requirements.
||In order to fulfil your travel arrangements where required by providers which form part of the booking.
|Details of additional passengers (including passport and contact information)
||In order to confirm accommodation numbers, book flights and enable person-specific travel arrangements.
|Information regarding any membership of loyalty schemes
||To provide the best value package for your booking.
|Any other details you provide about yourself and your party that you deem important for us to know in the process of delivering your booking
||To ensure your booking is tailored to your requirements.
||Information is collected online and over the phone to enable us to expedite the information requested. We use your information to provide you with a more personalised service, for example by tailoring the communications that we send to you with your preferred destinations and ensuring the best possible travel experience, booking after booking, serving you only with advertising that we think you might like and/or ensuring you have all the information you have requested from us. We do this on the basis of our legitimate interests to present you with the most suitable and interesting products and services.
|Job applicant information
||If you are applying for a role at Red Savannah, any personal information that is provided as part of the recruitment process will only be used for the purpose of processing your application.
We will use your contact details to get in touch with you to progress the application and any other information provided by you to assess your suitability for the role for which you have applied.
If we ask you to provide any other personal information not described above, then the personal information we will ask you to provide, and the reasons why we ask you to provide it, will be made clear to you at the point we collect your personal information.
Information that we collect automatically
We may also collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.
Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.
Information that we obtain from third party sources
From time to time, we may receive personal information about you from third party sources (including information about your booking from travel agents and other travel service providers), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
The types of information we collect from third parties include contact details, preferences, interests, passport details and we use the information we receive from these third parties to operate bookings and maintain and improve the accuracy of the records we hold about you.
In general, we will use the personal information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.