Your contract is with Red Savannah Ltd ("Red Savannah"), Company Number 07430273, whose registered office is at Reading Bridge House, George Street, Reading RG1 8LS, United Kingdom. Please read these booking conditions carefully as they, together with any specific information about your confirmed arrangements, form the basis of your contract with us.
Red Savannah provides package holidays, accommodation-only bookings and special events. However, unless otherwise specified, these booking terms and conditions apply to all types of bookings. Where the booking terms and conditions differ, reference will be made to each type of booking separately. Where we refer to package holidays, we refer to a "package" within the meaning of The Package Travel, Package Holidays and Package Tour Regulations 1992, namely a pre-arranged combination of at least two of the following: (a) transport; (b) accommodation; and (c) another tourist service forming a significant part of the booking, where these components are sold or offered for sale to you at an inclusive price.
For the purposes of this document, your Holiday Contract, Accommodation-only booking or Event Contract shall be defined as "Your Contract", and where the words "Holiday" and "Event" are used, they may be regarded as interchangeable.
1. YOUR CONTRACT
1.1 When you make a booking with us you must be at least 18 years of age at the time of booking. You are guaranteeing that you understand and have the authority to accept and do accept on behalf of yourself and all members of your party the terms of these booking conditions. We will only deal with the lead booking name in all subsequent correspondence and dealings, and this means that you are responsible for making all payments due, ensuring the accuracy of all personal details and other information supplied in respect of yourself and your party, notifying us of any changes or cancellations and for receiving correspondence and keeping your party informed. For the avoidance of doubt, where you have booked with us on behalf of two or more people aged over 18, then each of those persons will be bound by these booking conditions as if he or she had entered into these conditions in his or her own name.
1.2 All contracts with Red Savannah are made subject to the terms of these booking conditions and are governed by English law and the exclusive jurisdiction of the English Courts. A contract will come into existence as soon as we issue our confirmation receipt and your payment of a deposit will be regarded as a full acceptance of these booking conditions. Please check this confirmation carefully, and let us know of any incorrect or incomplete information immediately.
1.3 Many airlines now require the full name of all passengers travelling. Where you are booking a package holiday including flights, we will therefore ask you at the time of booking to provide us with the full names and date of birth of each member of your party. Please ensure that these details match those in the relevant passport.
1.4 In order to provide you with the holiday that you have agreed to book with us, we may often need to contract with ad hoc third party service providers especially on your behalf. By accepting these booking conditions you hereby authorise us to enter into those third party contracts as your agent. On your request, we will provide you with access to copies of such contracts once they have been agreed.
2. MAKING A BOOKING AND PAYMENT
2.1 Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure prices or to change any of the information contained in our brochure or on our website. You will be advised of the current price and any changes to such information before you book. When you make your booking you will be required to pay a deposit of 20% of the total holiday cost (subject to a minimum deposit of GB£250/US$400 per person) or any higher deposit which applies to your holiday. For example, some suppliers may require the full cost of their services or a higher deposit to be paid in advance in order to secure a booking. This is especially the case during premium periods. If this applies to your chosen arrangements, we will advise you at the time of booking. If you are booking within 60 days of the departure date you must pay the full cost when you book. Once your deposit is received, a confirmation receipt will be sent to you detailing the balance of the price that is due. Full payment must be made at least 60 days before your departure date. If you do not pay the full balance on time, we reserve the right to cancel your travel arrangements and retain the deposit by way of cancellation charge. All monies paid to a travel agent are held by the agent on our behalf until they are paid over to us.
2.2 We also reserve the right to increase or decrease the price of your travel arrangements after you have booked, but no changes will be made within 60 days of your departure. Any change in the price will be as a result of changes in transportation costs (including the cost of fuel, airport and other transport taxes and charges) and exchange rates.
2.3 We will absorb and you will not be charged for any increase equivalent of up to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for any amount over and above this amount, plus an administration charge of GB£1/US$2 per person together with an amount to cover agents' commission.
2.4 If the increase amounts to more than 10% of the price of your travel arrangements, you will have the option of:
(a) Accepting a change to another holiday if we are able to offer you one. If this alternative holiday is of equivalent or higher quality then you will not have to pay more, but if it is of lower quality you will be refunded the difference in price;
(b) Cancelling and receiving a full refund of all monies paid, except for any administration charges, provided that you notify us in writing of your intention to cancel within 14 days from the issue date printed on your final invoice. We will also consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or otherwise re-use your policy.
2.5 If the cost of your travel arrangements is reduced by more than 2% of the price of your travel arrangements for any of the reasons stated above, we will provide you with a refund for the difference. However, we will not make refunds for reductions of less than 2%. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
2.6 Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure prices or to change any of the information contained in our brochure or on our website. You will be advised of the current price and any changes to such information before you book.
2.7 When you make your booking you will be required to pay a deposit of 30% of the total cost per person (subject to a minimum deposit of GB£250/US$400 per person) or any higher deposit which applies to your accommodation. Some accommodation providers require higher deposits to be paid to secure bookings during peak periods. If this applies to the accommodation which you have chosen we will advise you at the time of booking. If you are booking within 60 days of the departure date you must pay the full cost when you book. Once your deposit is received, a confirmation receipt will be sent to you detailing the balance of the price that is due. Full payment must be made at least 60 days before your departure date. If you do not pay the full balance on time, we reserve the right to cancel your travel arrangements and retain the deposit by way of cancellation charge. All monies paid to a travel agent are held by the agent on our behalf until they are paid over to us.
2.8 Please note that the cost of your accommodation does not include any extra chargeable services that you may use whilst at the accommodation. These are payable by you directly to the accommodation provider before you leave the accommodation.
2.9 Please note that in compliance with the wishes of the owners or management teams of all the villa properties in our portfolio, a damage deposit is required to cover any damages made at the villas during the time that they will be occupied by you on your holiday. Rather than taking cash deposits for these we ask for credit card details in order to pre-authorise an amount to the value of 20% of your booking. In some exceptional cases owners ask for a cash deposit.
Gulet & Yacht Charters
2.10 Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure prices or to change any of the information contained in our brochure or on our website. You will be advised of the current price and any changes to such information before you book.
2.11 When you make your booking you will be required to pay a deposit of between 25%-50% of the total cost of the charter, to be specified at time of quotation (subject to a minimum deposit of GB£250/US$400 per person) or any higher deposit which applies to your vessel. Some boat owners require higher deposits to be paid to secure bookings during peak periods. If this applies to the vessel which you have chosen we will advise you at the time of booking. If you are booking within 60 days of the departure date you must pay the full cost when you book. Once your deposit is received, a confirmation receipt will be sent to you detailing the balance of the price that is due. Full payment must be made at least 60 days before your departure date. If you do not pay the full balance on time, we reserve the right to cancel your travel arrangements and retain the deposit by way of cancellation charge. All monies paid to a travel agent are held by the agent on our behalf until they are paid over to us.
2.12 Please note that the cost of your yacht charter does not include any extra chargeable services that you may use during the charter. These are payable by you directly to the captain before you disembark the vessel for the final time.
2.13 On occasion, an Advanced Provisioning Allowance (APA) will be required, typically between 20%-30% of the price of the charter. This is an advance payment to cover the cost of fuel, food and beverage, docking and marina fees and any other additional expenses incurred during the charter. If an APA is required, we will collect this from you with your final balance. In the event that any APA is not used during the charter, the balance will be returned to you on disembarkation. In the event that the APA is not sufficient to cover the provisioning costs during your charter, you will be required to pay the additional costs to the captain before you disembark the vessel for the final time.
2.14 On occasion, in compliance with the wishes of the owners or management teams of all the vessels in our portfolio, a damage deposit may be required to cover any damages made to the vessel during the time that they will be occupied by you on your holiday. In such instances, rather than taking cash deposits for these we ask for credit card details in order to pre-authorise an amount to the value of the deposit required. In some exceptional cases owners may ask for a cash deposit, which we will collect from you with your final balance. This deposit may be used in, or towards, discharging any damage or liability that you may incur under any of the provisions of this agreement.
Escorted Tours with Set Departure Dates
2.15 Escorted Tours with set departures are subject to minimum numbers and as such we reserve the right to cancel the set departure if the minimum numbers have not been achieved by a date notified to you at the time of booking. Therefore, the first deposit taken for set departures will be regarded as a registration fee. Final arrangements will be confirmed subject to minimum numbers on or before the ‘notified date’ when an additional deposit may be payable. In the unlikely event that your selected holiday fails to achieve minimum numbers, you will be refunded your registration fee in full. We may also propose a supplementary charge to enable the tour to operate, subject to your agreement or we will endeavour to propose an alternative tailor-made journey.
3. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY
Change or addition to your holiday
3.1 If you want to change any part of your holiday arrangements after the confirmation receipt has been issued we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, you will be asked to pay an administration charge of GB£50/US$75 per change, and any further costs incurred as a result of the change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. If you would like to make changes once your travel arrangements have commenced, then we will do our best to accommodate such requests at our discretion, and you will be required to pay an administration charge of GB£50/US$75 for each element changed and any further costs incurred as a result of the changes. You should be aware that changing one element of your travel arrangements may have a knock on effect on other elements of your travel arrangements and the administration charge will be applied to each element that requires change as a result of any change request.
3.2 Please note that airlines and other transport providers normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of their fare.
3.3 If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or other significant reason, we will agree to that person's booking being transferred to another person who satisfies all the conditions applicable to the specific booking, subject to both persons accepting liability for full payment of the holiday cost and any additional costs arising from the transfer. This will also be subject to our suppliers' (e.g. airlines and/or hotels) approval. We must be given at least 14 days written notice of the transfer request. An administration charge will be made of GB£50/US$75 per person for requests made more than 60 days before departure, and GB£100/US$150 per person within 60 days before departure.
Cancelling your holiday
3.4 If you or anyone in your party decides to cancel the travel arrangements at any time we must receive written notification as soon as possible from the person who made the booking or a travel agent on your behalf. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours by the person who made the original booking. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24 hours of the original notification.
Since we incur costs in cancelling your travel arrangements, the person who made the booking will have to pay the applicable cancellation charges as set out below, depending on when the notification of cancellation is received before the departure date.
|Package Holidays||Accommodation-only Holidays
/ Gulet & Yacht Charters
|Prior to 61 days:||deposit forfeited;||Prior to 61 days:||deposit forfeited;|
|60 - 46:||30% of total holiday cost or deposit if higher||Less than 60 days:||100% of total holiday cost|
|45 - 35:||60% of total holiday cost or deposit if higher|
|34 - 8:||90% of total holiday cost|
|Less than 8 days:||100% of total holiday cost|
Please note, however, that higher cancellation charges may apply to some arrangements. For example, some airlines require the full cost of a flight to be paid when a booking is made and this may not be refundable if you cancel. At peak periods, such as Christmas, some accommodation providers require a non-refundable deposit of more than 30% of the total cost to be paid to secure a booking. If this applies to your arrangements, we will let you know at the time of booking and we will also advise you of the cancellation charges which apply. It is a requirement that you take out full travel insurance for you and all members of your party, which will in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees.
4. IF WE WANT TO CHANGE OR CANCEL YOUR HOLIDAY
If we change your holiday before your departure
4.1 We hope and expect to be able to provide you with all the accommodation and/or services we have confirmed to you at the time of booking but please bear in mind that these are provided by independent suppliers over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor and we will advise you or your travel agent of them wherever possible. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating any flight booked with us. We do this by listing carriers to be used or likely to be used on our website. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward or return flight by less than 12 hours, changes to aircraft type or change of your accommodation to another of the same standard. If we are required to change your accommodation or any other services in what we consider to be a significant way we will endeavour to advise you or your travel agent as soon as reasonably possible. Significant changes include (but are not limited to) a significant change of destination; a change in accommodation to that of a lower category; a change in the time of your departure or return flight by more than 12 hours; a change of UK departure airport (excluding changes between London airports). In the case of a such a change before your departure we will provide you with three alternatives:
(a) alternative travel arrangements of comparable standard and price, if available;
(b) alternative travel arrangements of a lower standard together with a refund of the difference in price; or
(c) cancel your holiday with a full refund of all monies paid.
4.2 Where a package holiday has been booked, you will also be entitled to minimum compensation as detailed below unless the change occurs as a result of circumstances beyond our control.
|Period before departure within which a significant change is notified to you or your travel agent||Compensation Per Person|
|More than 60 days:||NIL|
|60 - 46 days:||GB£20/US$30|
|45 - 35 days:||GB£30/US$50|
|34 - 15 days:||GB£40/US$65|
|14 - 0 days:||GB£50/US$75|
Any children not paying the full adult fare will receive 50% of these amounts.
4.3 In the case of accommodation-only bookings we will not be responsible to pay any compensation following a change by us. However, in addition to the alternatives set out at 4.1 above, we may also offer you replacement accommodation of a higher standard than your original booking. In this event please note that you will be required to pay the increase in cost if the replacement is advertised at a higher price than your original booking.
4.4 In the case of Gulet & Yacht Charters, we will not be responsible to pay any compensation following a change by us. If the owner of the vessel fails to deliver the vessel to you at the agreed time and place, or in the event that it is unable to put to sea, then the owner shall have a period of up to 48 hours to deliver or fix the vessel before the provisions set out at 4.1 above come into force. You will be entitled to a refund of the cost of the charter at a pro rata daily rate or, if it be mutually agreed, the owner shall allow a pro rata extension of the charter period. In addition to the alternatives set out at 4.1 above, we may also offer you a replacement vessel of a higher standard than your original booking. In this event please note that you will be required to pay the increase in cost if the replacement is advertised at a higher price than your original booking.
Changes due to circumstances beyond our control
4.5 We will not be liable to pay any compensation if we are forced to cancel or in any way change your travel arrangements as a result of unusual or unforeseeable situations beyond our control, the consequences of which could not have been avoided even with all due care. These can include, for example, war or threat of war, riots, industrial disputes, terrorist activity and its consequences, natural or nuclear disaster, fire, forest fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, and the alteration of the airline or aircraft type. Where circumstances such as these affect your arrangements, we will do our best to assist but we will not be liable to pay any additional costs which may be incurred. For example, if flights are cancelled because of a volcanic eruption, we will not be liable to pay the cost of additional accommodation or any other expense which you may incur before normal circumstances resume.
If we cancel your booking
4.6 We reserve the right in any circumstances to cancel your booking for any reason. However (subject to 4.7 below) we will not cancel your booking within 60 days of departure unless it is for a reason outside our control (see changes due to circumstances beyond our control above) or failure by you to pay the final balance on time. If we have to cancel your booking in circumstances other than your failure to pay we will offer you:
(a) alternative travel arrangements of comparable standard and price, if available;
(b) travel arrangements of a lower standard and a refund of the difference in price; or
(c) a full refund of all monies paid.
In the event that you choose an alternative arrangement, these terms and conditions will still apply to that alternative booking.
4.7 Compensation as offered for 'significant changes' will also be paid for package holidays unless the holiday is cancelled because you have failed to pay on time or as a result of circumstances beyond our control. However, no compensation is payable if the holiday is an escorted or group tour which may be cancelled by us up to 45 days before departure because the number of persons who agreed to take it is less than the minimum number required for that particular travel arrangement and you are informed of the cancellation in writing within the period indicated in the description of the booking.
4.8 In the case of accommodation-only bookings and gulet & yacht charters, we will not be responsible to pay you compensation following a cancellation by us, nor shall we be liable for any amendment or cancellation fees you incur in terms of other arrangements you have made under separate contracts with third parties. However, in addition to the alternatives set out at 4.6 above, we may also offer you replacement accommodation or a replacement vessel of a higher standard than your original booking. In this event please note that you will be required to pay the increase in cost if the replacement is advertised at a higher price than your original booking.
5. IF YOU HAVE A COMPLAINT WHILE YOU ARE ON HOLIDAY
5.1 If you have cause for complaint whilst on holiday, you must bring it to the attention of our local representative or agent and the relevant supplier immediately. They will endeavour to rectify the situation and put things right. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.
5.2 If a problem is not resolved during your holiday, you should make a complaint to our Client Relations Department at Red Savannah Ltd, Eagle Tower, Montpellier Drive, Cheltenham, Gloucestershire GL50 1TA within 28 days of your return home. Please remember to quote your holiday booking number, telephone number and any other relevant information. We will reply to you within 28 days of receipt of your letter.
6. OUR COMMITMENT TO YOU FOR YOUR HOLIDAY ARRANGEMENTS
6.1 Subject to 6.3, we will accept responsibility and pay you appropriate compensation if due to fault on our part, or that of our agents or suppliers, any part of our contract with you is not performed, or is improperly performed e.g. any part of your package holiday arrangements booked before your departure from the UK is not as advertised by us, or not of a reasonable standard, or if you or any member of your party is killed or injured as a result of an activity forming part of those holiday arrangements. However we do not accept responsibility if and to the extent that any failure in the performance of the contract, death or injury is caused by:
(b) a third party not connected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond our control, the consequences of which, even with all due care, we or our agents or suppliers could not have anticipated or avoided.
6.2 For claims which do not involve personal injury, illness or death, our liability shall be limited to twice the amount that the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday.
6.3 Subject to 6.1 above, our liability will also be limited in accordance with:
(a) the contractual terms or 'conditions of carriage' of any company that provides the transportation for your travel arrangements or supplies other services such as accommodation or activities. These terms are incorporated into this contract and may limit or exclude liability. Copies can be obtained from our offices or the offices of the relevant supplier; and
(b) any relevant international convention relating to carriage by aircraft, ship, train, coach or other such transportation service. International Conventions which may apply include: in respect of carriage by air, the Montreal Convention 1999 or the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the Montreal Additional Protocol of 1975); in respect of carriage by sea, the Athens Convention 1974; in respect of rail carriage, the Berne Convention 1961; and in respect of carriage by road the Geneva Convention 1973. The terms of these conventions may limit or exclude liability and are incorporated into and form part of your contract with us. Copies of the relevant conventions can also be obtained from our offices.
Accommodation-only and Gulet & Yacht Charters
6.4 Where you book accommodation or a vessel which is advertised in our brochure or on our website, we have a duty to select the accommodation / vessel provider with reasonable skill and care. We have no liability to you for the actual provision of the accommodation / vessel, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation / aboard the vessel or any acts or omissions of the provider or any other third party. We also have no liability in the following situations:
(a) where the accommodation / vessel cannot be provided as booked due to circumstances beyond our control;
(b) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you;
(c) where you incur any loss or damage that relates to any business activity;
(d) where any loss or damage relates to any services which do not form part of our contract with you; or
(e) where the accommodation / vessel is not advertised in our brochure or on our website but has been selected by you and booked by us on your behalf and at your request.
6.5 If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of twice the cost of your accommodation. This limit does not apply to cases involving death or injury.
7. PROMPT ASSISTANCE IN RESORT
7.1 In the case of package holidays, if the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will at our discretion offer you such prompt assistance as is reasonable in the circumstances.
8.1 When you make a booking through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party member(s) whose behaviour is such, in the reasonable opinion of us or our suppliers, as to cause or to be likely to cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) you may occur as a result of your travel arrangements being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result. Criminal proceedings may also be instigated.
8.2 Any accommodation we arrange for you must be used only by the people specified on your confirmation receipt. You are not allowed to share the accommodation or let others stay there.
9. PASSPORTS, VISA, IMMIGRATION AND HEALTH REQUIREMENTS
9.1 Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. You will need a full ten year passport with at least six months unexpired which has an adequate number of blank pages to meet the visa requirements of any country which you are planning to visit. We do not accept any responsibility and will not make any refunds if you cannot travel because you have not complied with any passport, visa or immigration requirements, if you are refused a visa, or if you have lost or mislaid any necessary documents. You should also contact your doctor or a specialist vaccination centre for details of any measures you may need to take prior to departure.
9.2 If you suffer from any illness or disability please let us know before you book and we will do our best to assist you in choosing a holiday that will meet your requirements. Unfortunately many countries still lack even the simplest facilities such as lifts or ramps for wheelchairs and their standards of health, safety and infrastructure may not be the same as those in the UK. Some accommodation, such as, for example, game lodges, may be far from any hospital or medical assistance. In order to help you, we must be provided will full written details regarding any disability or illness from which you or any member of your party may suffer and any special requirements which you may have. If these requirements change before your departure you must inform us. If you fail to inform us prior to departure of any disability or illness that you or any member of your party may have, the costs of any special requirements that you may have during your trip or of any alterations that might need to be made to the confirmed holiday arrangements will need to be met by you and paid for locally.
9.3 If you are planning an activity or adventure holiday, you must be fit enough to participate and we may require written confirmation from your doctor that this is the case. You are responsible for taking all reasonable steps to ensure your own safety and that of other members of your group.
10.1 When booking a package holiday, please note that excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
11.1 This brochure/website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the transportation providers mentioned herein or any transportation provider whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
11.2 Flight and other transportation times are given for guidance only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements or the requirement for passengers to check in on time. Unless your transportation is purchased from us and part of a package, we are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your transportation by the provider. When a sector of a flight itinerary is not utilised by you without contacting the carrier directly any remaining sectors may be cancelled without notification. If this occurs, we are unable to accept responsibility for any costs incurred. Please note that you should check in as early as possible as flights and other transportation cannot be held up for passengers arriving late and no responsibility will be accepted by us or the transportation provider in such cases.
11.3 Unless we confirm to the contrary, we have no control over the airlines' allocation of seats and if you have particular seat requests you should check in as early as possible.
11.4 A flight described as "direct" will not necessarily be non-stop. A direct flight is one where there is no need to change aircraft during the journey.
11.5 Under European law you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at European airports and are available from airlines. Reimbursement in such cases is the responsibility of the airline and not Red Savannah.
11.6 You are responsible to arrive at stated departure times and place and any loss or damage which you suffer through your failure to do so lies with you. We have no liability whatsoever to you through your failure to do so. We can not accept responsibility and no credit or refunds will be given for any failure on your part to take up any component of your holiday. No credits or refunds will be given for lost, mislaid or destroyed travel documents.
12. ADDITIONAL POINTS SPECIFIC TO VILLA RENTAL BOOKINGS
Usual Villa Rental Inclusions
12.1 Rental of the property and its gardens per week, utilities (unless indicated otherwise), pool towels and linens. A Red Savannah representative is available by telephone in case of emergency. Additional inclusions may also apply: please see the individual villa description on the Red Savannah web site for full details.
12.2 The following are normally not included in the cost of villa holidays unless indicated otherwise: Cost of obtaining meals, beverages or sightseeing not specified above, gratuities for staff, personal expenses such as telephone / internet charges and laundry, cook / nanny, cot linen, heating and / or air-conditioning, pool heating, travel insurance, excess baggage charges, airfares or airport taxes, optional activities, anything not specifically included in the inclusions list, any Government levies or taxes introduced after the publication of the relevant brochure and website, car rental or transportation to and from the property. Sometimes telephone, internet, fax, heating, air-conditioning and pool heating charges are charged separately and will be payable locally on departure. Payment can occasionally be made by credit card if preferred.
12.3 The Red Savannah team will be happy to arrange further services, sightseeing and activities according to request. It is strongly recommended that any extra services are booked well in advance of your holiday to avoid disappointment. A minimum of 8 weeks is recommended.
Minimum Letting Periods
12.4 During high season, the minimum letting period for a villa is seven nights. However in low and mid seasons, some villas may be rented for shorter stays. Please contact us for details. Most villas are predominantly available for rental from Saturday to Saturday. Any villas with an alternative start day will be signalled at time of booking. Certain properties are only available for a minimum rental period of two weeks or longer. If this is the case for the property you have chosen, this will be brought to your attention at the point of enquiry.
Maximum Number of Guests
12.5 Each property has a maximum capacity and you shall not at any time during the rental period permit more than the maximum number of guests allowed to occupy the property. Failure to comply will result in immediate termination of the contract and cancellation of the booking. You must provide a full list of passengers in advance of travel and any accommodation we arrange for you must be used only by the people specified on your confirmation receipt.
Your Safety & Protection
12.6 The safety standards and regulations are those of the country you are visiting. As a result, please be careful when in unfamiliar buildings or surroundings, and get to know the escape route from your property in case of fire. Properties may include "hazards" such as open staircases, unfenced areas, mezzanines, open drops etc, and it is imperative that your party take responsibility for their own safety. As with all rental properties in prime locations there may be a small risk of burglary. Where provided, please take advantage of burglar alarms and safes and take every precaution against theft and burglary. Any valuables left at the property are left at your own risk. Neither Red Savannah nor the property owner nor our agents can take responsibility for any loss or damage.
12.7 The majority of our properties have swimming pools, which are not manned. Some swimming pools have safety features such as pool alarms, covers and fences, but not all. Please familiarize yourself thoroughly with the depth of the pool and how to get out, and exercise safety and caution at all times, especially with children, non-swimmers and if diving. Children and non-swimmers are your responsibility at all times. Swimming pools are usually made available between mid-May and mid-September in Europe. If your rental falls outside high season early (usually early June to end August in Europe) even heated pools (with boiler/ solar-panel systems), designed to extend the season and boost temperatures, may not be warm enough to swim in if night time temperatures are low, or there is unseasonable weather. Red Savannah cannot be held responsible for such conditions affecting pool temperatures. Pool heating is included in some villa rentals and charged at a supplement at others. Please see the villa description for details. Where pool heating is charged at a supplement, this is usually payable locally.
Arrival & Departure Times
12.8 To allow time for cleaning, you must arrive only between 4pm and 7pm on the first day of your stay, and to vacate the property by 10am on the departure day unless otherwise specified. If your arrival is delayed please contact your Red Savannah representative.
Telephones / Internet
12.9 Telephone and internet arrangements vary from property to property and are sometimes metered (charges payable locally on departure). In some cases there is no landline telephone and due to the rural nature of many of our villas, cell telephone networks may be weak or non-existent. There may be occasions when internet service is interrupted and whilst every effort will be made to resume the service, please note that Red Savannah cannot be held responsible for loss of internet access (or the consequences of loss of access) during your holiday.
12.10 Pets are generally not permitted but please check with the Red Savannah team at time of booking.
12.11 Please note that the majority of our villas are located in rural areas, where wildlife such as animals and insects are as natural a part of the landscape as the grass and the trees. It would not be particularly unusual to encounter animals, such as rodents, deer, goats, cats (stray or belonging to nearby locals), or insects such as wasps, bees, flies, ants or scorpions and spiders. Insects and animals can be attracted to swimming pools, nearby streams or ponds, local vegetation or sometimes food left out following an al fresco meal. We would urge you to keep doors and windows closed as far as practicably possible and to clear all remains of food following an outdoor (or indoor) meal. Please do not purposefully feed any local animals - it will encourage them to return and they may not be so welcome to the next guests. Please note that Red Savannah cannot be held accountable for the presence of animals or insects at the villa you choose. If you suffer allergies triggered by animals, please let us know before booking - whilst we cannot guarantee animals will not be present, we can recommend villas where the possibility is lessened (for example where we know owners have not kept animals).
12.12 If you are intending to take or rent a sports or low slung car on holiday, we advise you to check at time of booking whether the access to the property allows for such a car. Please note that many of the properties are located along uneven roads. These are passable using conventional vehicles, but it is worth considering carefully the model of vehicle you choose to drive. Your Red Savannah destination specialist will be able to advise you on this.
Facilities for Infants
12.13 All properties will contain at least one cot and one high chair. If you require additional items, please advise us at time of booking. A small charge to supply additional facilities may apply.
Rental Property Descriptions
12.14 Every effort is made to ensure that the details, description and prices contained in our documentation and web-site are correct, based on inspections, and information passed us by our suppliers. However changes do occur, sometimes at short notice and therefore we will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for us to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.
13. ADDITIONAL POINTS SPECIFIC TO GULET & YACHT CHARTERS
Embarkation and Disembarkation Times
13.1 To allow time for cleaning and re-stocking of provisions, you must embark your vessel after 4.00pm on the first day of your charter, and you must disembark by 10.00am on the departure day unless otherwise specified.
Common Additional Costs
13.2 It is common for the following items to be excluded from the cost of your charter and you should be aware that you will be required to pay for them locally at the end of your charter, usually in cash, to the captain: alcoholic drinks, fuel for the outboard motor, private marina charges, National Park and protected area fees, excursions from the vessel, passport handling and exit/entrance fees when moving between different countries, crew gratuities (we recommend between 5%-10% of the cost of the charter). In some instances port and marina fees are excluded and soft drinks are regularly excluded as well. One-way and delivery fees often apply, if you choose to embark and disembark in different ports and you should check if the use of the watersports equipment on board is included in the charter price or not. We will clearly set out the inclusions and exclusions in your booking confirmation.
13.3 Most charters include a certain amount of cruising per day in the cost of the charter, usually 4 to 5 hours. If additional time is spent cruising, then you will be charged for the additional fuel used.
13.4 The owner shall at the beginning of the charter deliver the yacht to the port of delivery in full commission and working order, seaworthy, clean, in good condition throughout and ready for service, with full equipment, including up-to-date safety and life-saving equipment (including life jackets for children if any are part of the charterer's party),
13.5 You shall re-deliver the yacht to the owner at the port of re-delivery free of any debts incurred to your account during the charter period and in as good condition as when delivery was taken, except for fair wear and tear arising from ordinary use. If you fail to re-deliver the yacht to the owner at the port of re-delivery due to intentional delay or change of itinerary against the captain's advice, then you shall pay forthwith to the owner the daily rate and if delay in re-delivery exceeds twenty-four (24) hours, you shall be liable to indemnify the owner for any financial loss which the owner shall suffer by reason of deprivation of use of the yacht for for the subsequent subsequent charter of the yacht.
Use of the Yacht
13.6 You shall use the yacht exclusively as a pleasure vessel for the use of yourself and your guests. You shall ensure that no pets or animals are brought on board the yacht without the consent in writing of the owner. You shall ensure that your behaviour and that of your guests shall not cause a nuisance to any person or bring the yacht into disrepute. You shall comply and shall ensure that your guests comply with the laws and regulations of any country into whose waters the yacht shall enter during the course of this agreement. You shall ensure that any bonded stores or other merchandise which may already be aboard the yacht, or may be brought aboard the yacht during the charter, are cleared through customs before being taken ashore if required by local laws and regulations. The captain shall promptly draw your attention to any infringement of these terms, and if such behaviour continues after this warning, the captain shall inform the owner, and the owner may, by notice in writing, terminate this agreement in accordance with Clause 13.7 of this agreement. If you or any of your guests shall commit any offence contrary to the laws and regulations of any country which results in any member of the crew of the yacht being detained, fined or imprisoned, or the yacht being detained, arrested, seized or fined, you shall indemnify the owner against all loss, damage and expense incurred by the owner as a result, and we may terminate this agreement forthwith. It is specifically understood that the possession or use of any illegal drugs or any weapons (including firearms) shall be sufficient reason for us to terminate the charter forthwith without refund to you.
13.7 The captain shall comply with all reasonable orders given to him by you regarding the management, operation and movement of the yacht, wind, weather and other circumstances permitting. The captain shall not, however, be bound to comply with any order which, in the reasonable opinion of the captain, might result in the yacht moving to any port or place that is not safe and proper for her to be in, or which might result in you failing to re-deliver the yacht upon the expiration of the charter period, or which would cause a breach of Clause 13.6. Further, without prejudice to any other remedy of the owner, if, in the reasonable opinion of the captain, you or any any of your guests fail to observe any of the provisions in Clause 13.6 and if such failure continues after the captain has given due and specific warning, the captain shall inform us, and we may terminate the charter forthwith or instruct the captain to return the yacht to the port of re-delivery and upon such return the charter period shall be terminated. In this instance, you and your guests shall disembark, having settled all outstanding expenses with the captain beforehand and you shall not be entitled to be refunded any part of the charter fee. With particular regard to the use of water sports equipment on board, as defined in Clause 13.8, the captain shall have the authority to prohibit the use of any particular watersports equipment if, in his reasonable opinion, you or your guests are not competent to operate such equipment, are behaving in an irresponsible manner, or are failing to show due concern for other persons when operating such equipment.
Water Sports Equipment
13.8 All water sports undertaken by you and your guests must fall under the cover of your own health & travel insurance and are not covered by the vessel’s insurance. You must carry independent insurance for personal effects whilst on board or ashore and for any medical or accident expenses incurred other than as covered under the vessel's insurance. In the case of jet skis or other water sports equipment requiring specific licences to operate them, you must have a valid licence in your name and be able to show the original to the captain on request.
13.9 You shall restrict the cruising of the yacht to within regions in the cruising area in which the yacht is legally permitted to cruise. While the captain will make all reasonable efforts to accommodate your requests for a berth or an anchorage, it is understood that the captain cannot be held liable for the non-allocation of any berth or anchorage.
Maximum Number of Passengers Aboard
13.10 Each vessel has a maximum capacity and you shall not at any time during the charter period permit more than the maximum number of guests allowed to sleep or cruise on board the vessel. Failure to comply will result in immediate termination of the contract and cancellation of the booking. You must provide a full list of passengers in advance of travel and no additional passengers will be permitted on board. As an exception, and at the sole discretion of the captain and permission of the appropriate authorities, a reasonable number of visitors could be on board whilst the vessel is securely moored in port.
Responsibility for Children & Non-Swimmers
13.11 If children or non-swimmers are taken on board, you shall be fully responsible for their safety, conduct and entertainment.
13.12 The nature of a yacht charter may render it unsuitable for anybody with physical disability or undergoing medical treatment.
13.13 In case of bad weather, the owner does not warrant the comfort of the vessel and reserves the right to end the cruise in a different location, for reasons of safety.
13.14 On board gulets and yachts, it is an almost universal policy not to put foreign items down the toilets. The bins in the bathrooms are provided for this and will be emptied very regularly. The details will be provided when you board and it is your responsibility to ensure that you and your guests stick to the rules of the vessel.
Breakdown or Disablement
13.15 Should the yacht suffer any mechanical damage or fire etc., so that you cannot use it and if any such damage exceeds the period of 24 consecutive hours, you will be refunded on a pro rata basis. As an alternative, by mutual agreement, the charter period can also be extended to cover the repair period in case it exceeds 24 hours. In case of a total loss of the yacht or damages needing more than the entire charter period to repair which prevent you from making any use of the vessel, any and all payments will be refunded to you. This clause is not applicable if such loss or damage occurs through any acts, omissions, errors or faults attributable to you or your guests. Failure to observe the on-board rules of the vessel will be regarded as an act attributable to you or your guests.
Footwear on board
13.16 It is traditional on gulets and yachts to remove shoes when coming aboard to avoid rubbing sand or grit into the decks. Most people go barefoot but you may like the option of bringing shoes specifically for using on-board. These should have light coloured soles and must not to be used ashore.
Gulet & Yacht Descriptions
13.17 Every effort is made to ensure that the details, description and prices contained in our documentation and web-site are correct, based on inspections, and information passed to us by our suppliers. However changes do occur, sometimes at short notice and therefore we will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for us to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.
14.1 It is essential that you and all members of your party have travel insurance cover and that it is adequate for your needs and the type of holiday which you have chosen. Ski holidays, gulet and yacht charters, activity breaks and holidays to remote destinations may all require special policies. You are responsible for ensuring this and it is a condition of booking with us that you do. Your insurance should cover the cost of cancellation of your travel arrangements by you, and assistance (including medical costs and repatriation) in the event of accident or illness overseas, as well as compensating you for permanent injury, death, delays, cancellation, curtailment, missed departure, personal liability or loss of baggage and personal possessions. It is your responsibility to comply with the insurance company's requirements and you must disclose to the insurance company any relevant information such as pre-existing illnesses.
14.2 For those who participate in sports and activities whilst on holiday that have been organised and arranged independently of us, it should be understood that participation is at the individual's own risk and it is your responsibility to obtain relevant and adequate insurance.
14.3 IMPORTANT NOTICE: At our discretion, for any high value bookings, we reserve the right to take out an insurance policy to cover the cost of cancellation of your travel arrangements following the issuing of a travel warning by The Foreign & Commonwealth Office or any other equivalent National Government Agency. The cost of this insurance policy will be covered by you. You will be notified of the cost of this insurance prior to paying your deposit.
15. FOREIGN TRAVEL ADVICE
15.1 It is your responsibility to ensure that you are up-to-date with the latest foreign travel advice as issued by the government. For British Citizens, this is available to read on the following website: www.gov.uk/foreign-travel-advice. Non-British citizens should check their own government’s travel advice website(s). We will always do everything we can to alert you to any instances when The Foreign & Commonwealth Office is advising against travel to the area to which you are booked, but you are required to check the relevant government website for the most up-to-date advice.
16. YOUR FINANCIAL PROTECTION
16.1 We provide full financial protection for our package holidays. We hold an Air Travel Organisers' Licence (ATOL 10454) granted by the Civil Aviation Authority. When you buy an ATOL protected flight-inclusive holiday* from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
*The air inclusive holidays and flights we arrange are ATOL protected providing they are made available in the UK. For further information, visit the ATOL website at www.atol.org.uk.
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non‐provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).You also agree that any such claims may be re‐assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
16.2 Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. For package holidays without a flight, the monies you pay to us for your travel arrangements are fully protected by means of Financial Failure Insurance. This means that In accordance with "The Package Travel, Package Holidays and Package Tours Regulations1992" all passengers booking with Red Savannah Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required (this insurance will not cover repatriation to the country of origin for the passengers outside of the EU), arising from cancellation or curtailment of your travel arrangements due to the insolvency of Red Savannah Ltd. There is no requirement for Financial Protection of day trips or accommodation-only bookings, and none is provided. This insurance is only valid for packages booked that do not include flights. Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to Red Savannah Ltd. For further information please go to www.ipplondon.co.uk. This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.
16.3 Financial protection provided by Red Savannah’s ATOL Licence extends to passengers purchasing flight-inclusive holidays whose country of origin is the UK only. Financial protection provided by IPP Ltd extends to passengers whose country of origin is within the European Union only.
18. OFAC SPECIALLY DESIGNATED NATIONALS (SDN)
18.1 If you or any members of your party appear on the OFAC Specially Designated Nationals List (SDN), and as a result of which any international payments made by you or members of your party to us are blocked or withheld by OFAC, the funds shall be considered as "not received" by us and you will be responsible for sending the payment by an alternative method. Equally, if your appearance, or that of any members of your party on the OFAC Specially Designated Nationals List (SDN) results in any payments made by us to suppliers or third parties for the provision of services for your booking, being blocked or withheld by OFAC, you will be responsible for providing us with additional funds with which to make these payments by an alternative method. If you are unwilling or unable to send additional funds to us, Red Savannah reserves the right to cancel your reservation without refund.
19. GOVERNING LAW
19.1 This contract and any matters arising from it are governed by the laws of England and Wales and are subject to the jurisdiction of the Courts of England and Wales.