BOOKING TERMS & CONDITIONS

Your contract is with Red Savannah Ltd ("Red Savannah"), Company Number 07430273, whose registered office is at Reading Bridge House, George Street, Reading RG1 8LS, United Kingdom. Please read these booking conditions carefully as they, together with any specific information about your confirmed arrangements, form the basis of your contract with us.

Red Savannah provides package holidays, accommodation-only bookings, gulet and yacht charters, escorted group tours and special events. However, unless otherwise specified, these booking terms and conditions apply to all types of bookings. Where the booking terms and conditions differ, reference will be made to each type of booking separately. Where we refer to package holidays, we refer to a "package" within the meaning of The Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations"), which in general terms capture a combination of at least two of the following travel services: (a) transport; (b) accommodation; (c) motor vehicle hire; and (d) any other tourist service not intrinsically a part of (a) – (c), where these travel services are all selected before you place your booking with us.

For the purposes of this document, your Holiday Contract, Accommodation-only booking or Event Contract shall be defined as “Your Contract”, and where the words “Holiday” and “Event” are used, they may be regarded as interchangeable.

1. YOUR CONTRACT


1.1 When you make a booking with us you must be at least 18 years of age at the time of booking. The lead name on the booking will be the person responsible for the booking. The lead name guarantees that he/she understands and has the authority to accept and does accept on behalf of him/herself and all members of the party the terms of these booking conditions. We will only deal with the lead booking name in all subsequent correspondence and dealings, and this means that the lead name is responsible for making all payments due, ensuring the accuracy of all personal details and other information supplied in respect of him/herself and the party, notifying us of any changes or cancellations and for receiving correspondence and keeping the party informed. For the avoidance of doubt, where the lead name books with us on behalf of two or more people aged over 18, then each of those persons will be bound by these booking conditions as if he or she had entered into these conditions in his or her own name.

1.2 Red Savannah does not itself own or provide any of the services, facilities or travel arrangements which make up your booking. These are provided by third parties with whom we arrange to provide the services, facilities or travel arrangements which make up your booking (the "Travel Providers").

1.3 All contracts with Red Savannah are made subject to the terms of these booking conditions and are governed by English law and the exclusive jurisdiction of the English Courts, unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court. A contract will come into existence as soon as we issue our confirmation receipt and your payment of a deposit will be regarded as a full acceptance of these booking conditions. Please check this confirmation carefully, and let us know of any incorrect or incomplete information immediately.

1.4 Many airlines now require the full name of all passengers travelling. Where you are booking a package holiday including flights, we will therefore ask you at the time of booking to provide us with the full names and dates of birth of each member of your party. Please make every effort to ensure that these details match those in the relevant passport. If they do not, the airline may refuse to carry the relevant passenger unless the original flight booking is cancelled and a new booking is made with the correct passenger details. In this circumstance, the airline may charge a cancellation fee which amounts to 100% of the original flight booking, as well as requiring full payment for the new booking. These costs will be for you to bear and Red Savannah will accept no responsibility for such costs if the error is attributable to you or another member of your party.

1.5 In order to provide you with the holiday that you have agreed to book with us, we may often need to contract with ad hoc third party service providers especially on your behalf. By accepting these booking conditions you hereby authorise us to enter into those third party contracts as your agent. On your request, we will provide you with access to copies of such contracts once they have been agreed.


HIDE SECTION: 1. YOUR CONTRACT

2. MAKING A BOOKING AND PAYMENT

Package Holidays
2.1 Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure or website prices or to change any of the information contained in our brochure or on our website. You will be advised of the current price and any changes to such information before you book. When you make your booking you will be required to pay a deposit of 20% of the total holiday cost (subject to a minimum deposit of GB£250/US$400 per person) or any higher deposit which applies to your holiday. For example, some suppliers may require the full cost of their services or a higher deposit to be paid in advance in order to secure a booking. This is especially the case during premium periods. If this applies to your chosen arrangements, we will advise you at the time of booking. If you are booking within 60 days of the departure date you must pay the full cost when you book. Once your deposit is received, a confirmation receipt will be sent to you detailing the balance of the price that is due. Full payment must be made at least 60 days before your departure date. If you do not pay the full balance on time, we reserve the right to cancel your travel arrangements and retain the deposit by way of cancellation charge.

2.2 For flight-inclusive package holidays, all monies you pay to a travel agent appointed by us are held by the agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent's obligation to pay it to us for so long as we do not fail. If we fail, any money held at the time by the agent, or subsequently accepted from you by the agent, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. For all other arrangements, all monies paid to a travel agent are held by the agent on our behalf until they are paid over to us.

2.3 We may change the price of your package holiday after we have issued our confirmation receipt in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the Travel Providers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the package holiday. We shall only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your package holiday, together with a calculation and an explanation for this change.

2.4 If the price of your package holiday is increased by more than 8% of its total price, then you may:

(a) accept and pay for the price increase;
(b) reject the price increase and terminate your package holiday with a full refund; or
(c) reject the price increase, terminate your package holiday and take an alternative one if we decide to offer this. If you decide to take an alternative package holiday, we will inform you of its impact on the price of your booking. If the alternative package holiday is of a lower quality or cost, you may be entitled to a price reduction in accordance with paragraph 7 below.

2.5 We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the package holiday and provide you with a refund.

2.6 If you decide to reject the price increase and terminate your package holiday with a full refund, you may also be entitled to compensation in accordance with paragraph 7 below.

2.7 You will be entitled to a price reduction corresponding to any decrease in the costs described in paragraph 2.3 above which occur after you have booked but before the start of your package holiday, although we will be entitled to deduct our administrative expenses of this process. You will be entitled to ask for a breakdown of these administrative expenses.

Accommodation-only Holidays
2.8 Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure or website prices or to change any of the information contained in our brochure or on our website. You will be advised of the current price and any changes to such information before you book.

2.9 When you make your booking you will be required to pay a deposit of 30% of the total cost per person (subject to a minimum deposit of GB£250/US$400 per person) or any higher deposit which applies to your accommodation. Some accommodation providers require higher deposits to be paid to secure bookings during peak periods. If this applies to the accommodation which you have chosen we will advise you at the time of booking. If you are booking within 60 days of the departure date you must pay the full cost when you book. Once your deposit is received, a confirmation receipt will be sent to you detailing the balance of the price that is due. Full payment must be made at least 60 days before your departure date. If you do not pay the full balance on time, we reserve the right to cancel your travel arrangements and retain the deposit by way of cancellation charge. All monies paid to a travel agent are held by the agent on our behalf until they are paid over to us.

2.10 Please note that the cost of your accommodation does not include any extra chargeable services that you may use whilst at the accommodation. These are payable by you directly to the accommodation provider before you leave the accommodation.

2.11 Please note that in compliance with the wishes of the owners or management teams of all the villa properties in our portfolio, a damage deposit is required to cover any damages made at the villas during the time that they will be occupied by you on your holiday. Rather than taking cash deposits for these we ask for credit card details in order to pre-authorise an amount to the value of 20% of your booking. In some exceptional cases owners ask for a cash deposit.

Gulet & Yacht Charters
2.12 Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure or website prices or to change any of the information contained in our brochure or on our website. You will be advised of the current price and any changes to such information before you book.

2.13 When you make your booking you will be required to pay a deposit of between 25%-50% of the total cost of the charter, to be specified at time of quotation (subject to a minimum deposit of GB£250/US$400 per person) or any higher deposit which applies to your vessel. Some boat owners require higher deposits to be paid to secure bookings during peak periods. If this applies to the vessel which you have chosen we will advise you at the time of booking. If you are booking within 60 days of the departure date you must pay the full cost when you book. Once your deposit is received, a confirmation receipt will be sent to you detailing the balance of the price that is due. Full payment must be made at least 60 days before your departure date. If you do not pay the full balance on time, we reserve the right to cancel your travel arrangements and retain the deposit by way of cancellation charge. All monies paid to a travel agent are held by the agent on our behalf until they are paid over to us.

2.14 Please note that the cost of your yacht charter does not include any extra chargeable services that you may use during the charter. These are payable by you directly to the captain before you disembark the vessel for the final time.

2.15 On occasion, an Advanced Provisioning Allowance (APA) will be required, typically between 20%-30% of the price of the charter. This is an advance payment to cover the cost of fuel, food and beverage, docking and marina fees and any other additional expenses incurred during the charter. If an APA is required, we will collect this from you with your final balance. In the event that any APA is not used during the charter, the balance will be returned to you on disembarkation. In the event that the APA is not sufficient to cover the provisioning costs during your charter, you will be required to pay the additional costs to the captain before you disembark the vessel for the final time.

2.16 On occasion, in compliance with the wishes of the owners or management teams of all the vessels in our portfolio, a damage deposit may be required to cover any damages made to the vessel during the time that they will be occupied by you on your holiday. In such instances, rather than taking cash deposits for these we ask for credit card details in order to pre-authorise an amount to the value of the deposit required. In some exceptional cases owners may ask for a cash deposit, which we will collect from you with your final balance. This deposit may be used in, or towards, discharging any damage or liability that you may incur under any of the provisions of this agreement.

Escorted Tours with Set Departure Dates
2.17 Escorted Tours with set departures are subject to minimum numbers and as such we reserve the right to cancel the set departure if the minimum numbers have not been achieved by a date notified to you at the time of booking. Therefore, the first deposit taken for set departures will be regarded as a registration fee. Final arrangements will be confirmed subject to minimum numbers on or before the ‘notified date’ when an additional deposit may be payable. In the unlikely event that your selected holiday fails to achieve minimum numbers, you will be refunded your registration fee in full. We may also propose a supplementary charge to enable the tour to operate, subject to your agreement or we will endeavour to propose an alternative tailor-made journey.


HIDE SECTION: 2. MAKING A BOOKING AND PAYMENT


3. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY

Change or addition to your holiday
3.1 If you want to change any part of your holiday arrangements after the confirmation receipt has been issued we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the lead name, or his or her travel agent. If it is possible to make the change, you will be asked to pay an administration charge of GB£50/US$75 for each element changed, and any further costs incurred as a result of the change. You should be aware that these costs could increase the closer to the departure date that changes are made. If you would like to make changes once your travel arrangements have commenced, then we will do our best to accommodate such requests at our discretion, and you will be required to pay an administration charge of GB£50/US$75 for each element changed and any further costs incurred as a result of the changes. You should be aware that changing one element of your travel arrangements may have a knock on effect on other elements of your travel arrangements and the administration charge will be applied to each element that requires change as a result of any change request.

3.2 Please note that airlines and other transport providers normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of their fare.

Transferring bookings
3.3 You may transfer your holiday to another person who satisfies all the conditions applicable to the holiday, subject to you and the other person accepting that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. These will include our administration charges (we charge an administration charge of GB£50/US$75 per person for requests made more than 60 days before departure, and GB£100/US$150 per person within 60 days before departure) and those of our suppliers. In order to take advantage of this possibility, you must contact us at the details set out in paragraph 22.1 below. You will need to give us reasonable notice of this change so that we can make the necessary arrangements. Please note that airlines may treat a transfer of booking as a cancellation and rebooking. The airline may therefore charge a cancellation fee which amounts to 100% of the original flight cost, as well as requiring full payment for the new booking. Red Savannah will pass these costs on to you and/or the new passenger under the terms of this paragraph. Please also note that some airlines may not permit a passenger to transfer the flight booking to a person of his/her choice. The airline may treat the request as a cancellation and give other persons priority over the available seat. In this circumstance, we will endeavour to source an alternative flight for the new passenger, the cost for which will be for you and/or the new passenger to bear. We will not refund or compensate you if the changes made to your booking mean that certain elements of the booking will be unused, for instance if you travel on a later flight and this means that you do not use the first night of your accommodation booking.

Cancelling your holiday
3.4 If you or anyone in your party decides to cancel the travel arrangements at any time we must receive written notification as soon as possible from the lead name or a travel agent on your behalf. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24 hours of the original notification.
Since we incur costs in cancelling your travel arrangements, the lead name will have to pay the applicable cancellation charges as set out below, depending on when the notification of cancellation is received before the departure date.

 

Package Holidays Accommodation-only Holidays 
/ Gulet & Yacht Charters
Prior to 61 days: deposit forfeited; Prior to 61 days: deposit forfeited;
60 - 46: 30% of total holiday cost or deposit if higher Less than 60 days: 100% of total holiday cost
45 - 35: 60% of total holiday cost or deposit if higher
34 - 8: 90% of total holiday cost
Less than 8 days: 100% of total holiday cost

Please note, however, that higher cancellation charges may apply to some arrangements. For example, some airlines require the full cost of a flight to be paid when a booking is made and this may not be refundable if you cancel. At peak periods, such as Christmas, some accommodation providers require a non-refundable deposit of more than 30% of the total cost to be paid to secure a booking. If this applies to your arrangements, we will let you know at the time of booking and we will also advise you of the cancellation charges which apply. It is a requirement that you take out full travel insurance for you and all members of your party, which will in most cases include cover, under certain circumstances, against loss of deposit or cancellation fees.

3.5 In addition to the cancellation right set out above, for package holidays you shall have the right to cancel your booking before the date of departure without paying any cancellation charge in the event of unavoidable and extraordinary circumstances (which is described in paragraph 5 below) (“Unavoidable and Extraordinary Circumstances”) occurring at the place of destination or its immediate vicinity and we have confirmed to you that they will significantly affect the performance of the package holiday or the carriage of passengers to the destination. If you cancel in this circumstance, we shall provide you will a full refund of any payments made in relation to your booking but you will not be entitled to compensation or any of the rights set out in paragraph 7 below.


HIDE SECTION: 3. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY

4. IF WE WANT TO CHANGE OR CANCEL YOUR HOLIDAY

If we change your holiday before your departure
4.1 We hope and expect to be able to provide you with all the accommodation and/or services we have confirmed to you at the time of booking but please bear in mind that these are provided by independent Travel Providers over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor and we will advise you or your travel agent of them wherever possible. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating any flight booked with us. We do this by listing carriers to be used or likely to be used on our website. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward or return flight by less than 12 hours, changes to aircraft type or change of your accommodation to another of the same standard.

4.2 Occasionally we have to notify customers of a significant change that we are constrained to make to the main characteristics of their holiday, or where we cannot fulfil any of your special requirements which we have accepted. Significant changes include (but are not limited to) a significant change of destination; a change in accommodation to that of a lower category; a change in the time of your departure or return flight by more than 12 hours; a change of UK departure airport (excluding changes between London airports).

4.3 In the unlikely event that we have to make a significant change to your travel arrangements, we will tell you as soon as reasonably possible. You will then have the option to:

(a) accept the proposed change. If this results in a holiday of lower quality or cost, you may be entitled to a price reduction in accordance with paragraph 7 below;
(b) reject the proposed change and terminate your holiday with a full refund; or
(c) reject the proposed change, terminate your holiday and take an alternative one if we decide to offer this. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction in accordance with paragraph 7 below.

4.4 We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund.

4.5 If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with paragraph 7 below. Where a package holiday has been booked, you will also be entitled to minimum compensation as detailed below unless the change occurs as a result of Unavoidable and Extraordinary Circumstances.

Period before departure within which a significant change is notified to you or your travel agent Compensation Per Person
More than 60 days: NIL
60 - 46 days: GB£20/US$30
45 - 35 days: GB£30/US$50
34 - 15 days: GB£40/US$65
14 - 0 days: GB£50/US$75

Any children not paying the full adult fare will receive 50% of these amounts.

4.6 In the case of accommodation-only bookings we will not be responsible to pay any compensation following a change by us. However, in addition to the alternatives set out at 4.3 above, we may also offer you replacement accommodation of a higher standard than your original booking. In this event please note that you will be required to pay the increase in cost if the replacement is advertised at a higher price than your original booking.

4.7 In the case of Gulet & Yacht Charters, we will not be responsible to pay any compensation following a change by us. If the owner of the vessel fails to deliver the vessel to you at the agreed time and place, or in the event that it is unable to put to sea, then the owner shall have a period of up to 48 hours to deliver or fix the vessel before the provisions set out at 4.3 above come into force. You will be entitled to a refund of the cost of the charter at a pro rata daily rate or, if it be mutually agreed, the owner shall allow a pro rata extension of the charter period. In addition to the alternatives set out at 4.3 above, we may also offer you a replacement vessel of a higher standard than your original booking. In this event please note that you will be required to pay the increase in cost if the replacement is advertised at a higher price than your original booking.

Changes due to Unavoidable and Extraordinary Circumstances
4.8 We will not be liable to pay any compensation if we are forced to cancel or in any way change your travel arrangements as a result of Unavoidable and Extraordinary Circumstances.

If we cancel your booking
4.9 On rare occasions, we may have to cancel your booking and we reserve the right to do so. However (subject to 4.11 below) we will not cancel your booking within 60 days of departure unless it is for a reason outside our control or failure by you to pay the final balance on time. If we have to cancel your booking in circumstances other than your failure to pay we will offer you:

(a) alternative travel arrangements of comparable standard and price, if available;
(b) travel arrangements of a lower standard and a refund of the difference in price; or
(c) a full refund of all monies paid.

In the event that you choose an alternative arrangement, these terms and conditions will still apply to that alternative booking.

4.10 Compensation as offered for 'significant changes' will also be paid for package holidays unless the holiday is cancelled because you have failed to pay on time or as a result of Unavoidable and Extraordinary Circumstances. However, no compensation is payable if the holiday is an escorted or group tour which may be cancelled by us before departure because the number of persons who agreed to take it is less than the minimum number required for that particular travel arrangement and you are informed of the cancellation in writing within the period indicated in the description of the booking.

4.11 In the case of accommodation-only bookings and gulet & yacht charters, we will not be responsible to pay you compensation following a cancellation by us, nor shall we be liable for any amendment or cancellation fees you incur in terms of other arrangements you have made under separate contracts with third parties. However, in addition to the alternatives set out at 4.9 above, we may also offer you replacement accommodation or a replacement vessel of a higher standard than your original booking. In this event please note that you will be required to pay the increase in cost if the replacement is advertised at a higher price than your original booking.


HIDE SECTION: 4. IF WE WANT TO CHANGE OR CANCEL YOUR HOLIDAY

5. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

5.1 In these booking conditions, where we refer to Unavoidable and Extraordinary Circumstances, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken.

5.2 This may cover for example warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the package travel contract.

5.3 Except as otherwise set out in these booking conditions, we will not be liable to you for any failure to provide your travel arrangements, or for any changes or cancellations made, as a result of Unavoidable and Extraordinary Circumstances.


HIDE SECTION: 5. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

6. OUR COMMITMENT TO YOU FOR YOUR HOLIDAY ARRANGEMENTS

Package Holidays
6.1 We do not own or provide any of the services, facilities or travel arrangements which make up your package holiday. These are provided by third party Travel Providers whom we arrange to provide the services, facilities or travel arrangements which make up your package holiday. We have a legal duty to exercise reasonable skill and care in making the arrangements for the Travel Providers to provide the services, facilities and travel arrangements to you.br />
6.2 We also have a liability to you for the performance of the travel services included in your package holiday under the Package Travel Regulations, irrespective of the fact that such travel services are to be performed by the Travel Providers.

6.3 You must tell us immediately of any failure to perform or improper performance of your package holiday ("Failure") (e.g. where any part of your package holiday booking is not as advertised by us, or is not of the standard described). This will give us the opportunity to resolve the Failure whilst you are on your Holiday. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your only right will be to seek a price reduction or compensation in accordance with paragraph 7. It is important that you notify us of a Failure and give us a reasonable period of time to resolve the Failure. If you do not do so, and instead make your own arrangements without consulting us, Red Savannah will not be liable for the costs incurred by such action. In particular, if you decide to move to other accommodation, you shall be liable for the full cost of cancelling the original accommodation and the cost of the new accommodation.

6.4 If a significant proportion of the travel services included in your package holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the package holiday. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. Where they are of lower quality you will be entitled to a price reduction as described in paragraph 7 below. You may only reject the alternative arrangements we offer to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with paragraph 7.

6.5 If a Failure substantially affects the performance of the package holiday, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your package holiday or terminate your booking without paying a termination fee. If you decide to terminate, then if your package holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with paragraph 7. These rights shall only arise if you have first complied with your obligation to notify us of any Failure in accordance with paragraph 6.3 above. If you do not do so, Red Savannah shall not be liable for the costs incurred by you, including the costs of cancelling the original arrangements and the cost of any new arrangements.

6.6 If we are unable to ensure your return to your place of departure as agreed in your package holiday because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the package holiday.

6.7 If a longer period of accommodation than that referred to in paragraph 6.6 above is provided for in Union passenger rights legislation (as described in the Package Travel Regulations) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described in paragraph 6.6 in the event of Unavoidable or Extraordinary Circumstances, then the limits set out in such legislation will apply instead.

Accommodation-only and Gulet & Yacht Charters
6.8 If you have cause for complaint whilst on holiday, you must bring it to the attention of our local representative or agent and the relevant supplier immediately. They will endeavour to rectify the situation and put things right. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.

6.9 If a problem is not resolved during your holiday, you should make a complaint to our Client Relations Department at Red Savannah Ltd, Eagle Tower, Montpellier Drive, Cheltenham, Gloucestershire GL50 1TA within 28 days of your return home. Please remember to quote your holiday booking number, telephone number and any other relevant information. We will reply to you within 28 days of receipt of your letter.


HIDE SECTION: 6. OUR RESPONSIBILITY FOR THE PERFORMANCE OF YOUR HOLIDAY

7. OUR COMMITMENT TO YOU FOR YOUR HOLIDAY ARRANGEMENTS

Package Holidays
7.1 You will be entitled to an appropriate price reduction for any period during which there is a Failure, unless the Failure is attributable to you.

7.2 You shall be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure (including for personal injury) except where the Failure is:

(a) attributable to you;
(b) attributable to a third party unconnected with the provision of the travel services included in the package holiday and is unforeseeable or unavoidable; or
(c) due to Unavoidable and Extraordinary Circumstances.

7.3 We shall not be liable to pay compensation to you in connection with your package holiday where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of our Travel Providers. These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the package holiday. Please ask us for copies of these international conventions if you would like to see them.

7.4 Our liability will also be limited in accordance with the contractual terms or 'conditions of carriage' of any company that provides the transportation for your travel arrangements or supplies other services such as accommodation or activities. These terms are incorporated into this contract and may limit or exclude liability. Copies can be obtained from our offices or the offices of the relevant supplier.

7.5 Our liability to you in connection with your package holiday shall be limited to a maximum of three times the cost of your package holiday, except in cases involving death, injury or illness where we or our Travel Providers have caused such damage intentionally or with negligence.

7.6 If you are granted compensation or a price reduction by another party in relation to the same Failure which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us.

7.7 Except as set out above, we accept no liability for any claims, losses, expenses, damages or liability for your package holiday, except in cases involving death, injury or illness where we have caused such damage with negligence.

Accommodation-only and Gulet & Yacht Charters
7.8 Where you book accommodation or a vessel which is advertised in our brochure or on our website, we have a duty to select the accommodation / vessel provider with reasonable skill and care. We have no liability to you for the actual provision of the accommodation / vessel, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation / aboard the vessel or any acts or omissions of the provider or any other third party. We also have no liability in the following situations:

(a) where the accommodation / vessel cannot be provided as booked due to Unavoidable and Extraordinary Circumstances;
(b) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you;
(c) where you incur any loss or damage that relates to any business activity;

(d) where any loss or damage relates to any services which do not form part of our contract with you; or

(e) where the accommodation / vessel is not advertised in our brochure or on our website but has been selected by you and booked by us on your behalf and at your request.

7.9 If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of twice the cost of your accommodation. This limit does not apply to cases involving death or injury.

HIDE SECTION: 7. OUR COMMITMENT TO YOU FOR YOUR HOLIDAY ARRANGEMENTS

8. PROMPT ASSISTANCE IN RESORT

8.1 We shall provide you with appropriate assistance without undue delay if you are in difficulty, in particular by providing appropriate information on health services, local authorities and consular assistance; and by helping you make distance communications and helping you find alternative travel arrangements. Typically, we do not charge for this assistance, although we do reserve the right to charge a reasonable fee for such assistance if the difficulty has been caused intentionally by you or through your negligence.

8.2 If you are in difficulty and you need our assistance, please contact us using the details set out in paragraph 22.1 below.


HIDE SECTION: 8. PROMPT ASSISTANCE IN RESORT

9. CONDUCT

9.1 When you make a booking through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party member(s) whose behaviour is such, in the reasonable opinion of us or our suppliers, as to cause or to be likely to cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) you may incur as a result of your travel arrangements being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result. Criminal proceedings may also be instigated.

9.2 Any accommodation we arrange for you must be used only by the people specified on your confirmation receipt. You are not allowed to share the accommodation or let others stay there.

9.3 The accommodation provider may require a deposit to be paid as security against the costs of repairing or replacing items damaged during your party's stay at the accommodation. We may take this deposit on behalf of the accommodation provider and, where we do so, we shall take this deposit as an agent for the accommodation provider. In the event of any disagreement or dispute about whether the accommodation provider may retain any part of the security deposit towards repairing or replacing items, we may intermediate between you and the villa owner, but ultimately it will be a matter for you to determine and pursue as against the villa owner.


HIDE SECTION: 9. CONDUCT

10. PASSPORTS, VISA, IMMIGRATION AND HEALTH REQUIREMENTS 

10.1 Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. The passport, visa and health requirements at the time of booking can be viewed on the Foreign and Commonwealth Office website (www.gov.uk/foreign-travel-advice). You will need a full ten year passport with at least six months unexpired which has an adequate number of blank pages to meet the visa requirements of any country which you are planning to visit. We do not accept any responsibility and will not make any refunds if you cannot travel because you have not complied with any passport, visa or immigration requirements, if you are refused a visa, or if you have lost or mislaid any necessary documents. You should also contact your doctor or a specialist vaccination centre for details of any measures you may need to take prior to departure.

10.2 If you suffer from any illness or disability please let us know before you book and we will do our best to assist you in choosing a holiday that will meet your requirements. Unfortunately many countries still lack even the simplest facilities such as lifts or ramps for wheelchairs and their standards of health, safety and infrastructure may not be the same as those in the UK. Some accommodation, such as, for example, game lodges, may be far from any hospital or medical assistance. In order to help you, we must be provided will full written details regarding any disability or illness from which you or any member of your party may suffer and any special requirements which you may have. If these requirements change before your departure you must inform us. If you fail to inform us prior to departure of any disability or illness that you or any member of your party may have, the costs of any special requirements that you may have during your trip or of any alterations that might need to be made to the confirmed holiday arrangements will need to be met by you and paid for locally.

10.3 If you are planning an activity or adventure holiday, you must be fit enough to participate and we may require written confirmation from your doctor that this is the case. You are responsible for taking all reasonable steps to ensure your own safety and that of other members of your group.


HIDE SECTION: 10. PASSPORTS, VISA, IMMIGRATION AND HEALTH REQUIREMENTS

11. EXCURSIONS 

11.1 When booking a package holiday, please note that excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.


HIDE SECTION: 11. EXCURSIONS

12. TRANSPORTATION 

12.1 This brochure/website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the transportation providers mentioned herein or any transportation provider whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

12.2 Flight and other transportation times are given for guidance only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements or the requirement for passengers to check in on time. Unless your transportation is purchased from us and part of a package, we are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your transportation by the provider. When a sector of a flight itinerary is not utilised by you without contacting the carrier directly any remaining sectors may be cancelled without notification. If this occurs, we are unable to accept responsibility for any costs incurred. Please note that you should check in as early as possible as flights and other transportation cannot be held up for passengers arriving late and no responsibility will be accepted by us or the transportation provider in such cases.

12.3 Unless we confirm to the contrary, we have no control over the airlines' allocation of seats and if you have particular seat requests you should check in as early as possible.

12.4 A flight described as "direct" will not necessarily be non-stop. A direct flight is one where there is no need to change aircraft during the journey.

12.5 Under European law you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at European airports and are available from airlines. Reimbursement in such cases is the responsibility of the airline and not Red Savannah.

12.6 You are responsible to arrive at stated departure times and place and any loss or damage which you suffer through your failure to do so lies with you. We have no liability whatsoever to you through your failure to do so. We can not accept responsibility and no credit or refunds will be given for any failure on your part to take up any component of your holiday. No credits or refunds will be given for lost, mislaid or destroyed travel documents.


HIDE SECTION: 12. TRANSPORTATION

13. ADDITIONAL POINTS SPECIFIC TO VILLA RENTAL BOOKINGS

Usual Villa Rental Inclusions
13.1 Rental of the property and its gardens per week, utilities (unless indicated otherwise), pool towels and linens. A Red Savannah representative is available by telephone in case of emergency. Additional inclusions may also apply: please see the individual villa description on the Red Savannah web site for full details.

Exclusions
13.2 The following are normally not included in the cost of villa holidays unless indicated otherwise: Cost of obtaining meals, beverages or sightseeing not specified above, gratuities for staff, personal expenses such as telephone / internet charges and laundry, cook / nanny, cot linen, heating and / or air-conditioning, pool heating, travel insurance, excess baggage charges, airfares or airport taxes, optional activities, anything not specifically included in the inclusions list, any Government levies or taxes introduced after the publication of the relevant brochure and website, car rental or transportation to and from the property. Sometimes telephone, internet, fax, heating, air-conditioning and pool heating charges are charged separately and will be payable locally on departure. Payment can occasionally be made by credit card if preferred.

Extra Services
13.3 The Red Savannah team will be happy to arrange further services, sightseeing and activities according to request. It is strongly recommended that any extra services are booked well in advance of your holiday to avoid disappointment. A minimum of 8 weeks is recommended.

Minimum Letting Periods
13.4 During high season, the minimum letting period for a villa is seven nights. However in low and mid seasons, some villas may be rented for shorter stays. Please contact us for details. Most villas are predominantly available for rental from Saturday to Saturday. Any villas with an alternative start day will be signalled at time of booking. Certain properties are only available for a minimum rental period of two weeks or longer. If this is the case for the property you have chosen, this will be brought to your attention at the point of enquiry.

Maximum Number of Guests
13.5 Each property has a maximum capacity and you shall not at any time during the rental period permit more than the maximum number of guests allowed to occupy the property. Failure to comply will result in immediate termination of the contract and cancellation of the booking. You must provide a full list of passengers in advance of travel and any accommodation we arrange for you must be used only by the people specified on your confirmation receipt.

Your Safety & Protection
13.6 The safety standards and regulations are those of the country you are visiting. As a result, please be careful when in unfamiliar buildings or surroundings, and get to know the escape route from your property in case of fire. Properties may include "hazards" such as open staircases, unfenced areas, mezzanines, open drops etc, and it is imperative that your party take responsibility for their own safety. As with all rental properties in prime locations there may be a small risk of burglary. Where provided, please take advantage of burglar alarms and safes and take every precaution against theft and burglary. Any valuables left at the property are left at your own risk. Neither Red Savannah nor the property owner nor our agents can take responsibility for any loss or damage.

Swimming Pools
13.7 The majority of our properties have swimming pools, which are not manned. Some swimming pools have safety features such as pool alarms, covers and fences, but not all. Please familiarize yourself thoroughly with the depth of the pool and how to get out, and exercise safety and caution at all times, especially with children, non-swimmers and if diving. Children and non-swimmers are your responsibility at all times. Swimming pools are usually made available between mid-May and mid-September in Europe. If your rental falls outside high season early (usually early June to end August in Europe) even heated pools (with boiler/ solar-panel systems), designed to extend the season and boost temperatures, may not be warm enough to swim in if night time temperatures are low, or there is unseasonable weather. Red Savannah cannot be held responsible for such conditions affecting pool temperatures. Pool heating is included in some villa rentals and charged at a supplement at others. Please see the villa description for details. Where pool heating is charged at a supplement, this is usually payable locally.

Arrival & Departure Times
13.8 To allow time for cleaning, you must arrive only between 4pm and 7pm on the first day of your stay, and to vacate the property by 10am on the departure day unless otherwise specified. If your arrival is delayed please contact your Red Savannah representative.

Telephones / Internet
13.9 Telephone and internet arrangements vary from property to property and are sometimes metered (charges payable locally on departure). In some cases there is no landline telephone and due to the rural nature of many of our villas, cell telephone networks may be weak or non-existent. There may be occasions when internet service is interrupted and whilst every effort will be made to resume the service, please note that Red Savannah cannot be held responsible for loss of internet access (or the consequences of loss of access) during your holiday.

Pets
13.10 Pets are generally not permitted but please check with the Red Savannah team at time of booking.

Local Wildlife
13.11 Please note that the majority of our villas are located in rural areas, where wildlife such as animals and insects are as natural a part of the landscape as the grass and the trees. It would not be particularly unusual to encounter animals, such as rodents, deer, goats, cats (stray or belonging to nearby locals), or insects such as wasps, bees, flies, ants or scorpions and spiders. Insects and animals can be attracted to swimming pools, nearby streams or ponds, local vegetation or sometimes food left out following an al fresco meal. We would urge you to keep doors and windows closed as far as practicably possible and to clear all remains of food following an outdoor (or indoor) meal. Please do not purposefully feed any local animals - it will encourage them to return and they may not be so welcome to the next guests. Please note that Red Savannah cannot be held accountable for the presence of animals or insects at the villa you choose. If you suffer allergies triggered by animals, please let us know before booking - whilst we cannot guarantee animals will not be present, we can recommend villas where the possibility is lessened (for example where we know owners have not kept animals).

Vehicles
13.12 If you are intending to take or rent a sports or low slung car on holiday, we advise you to check at time of booking whether the access to the property allows for such a car. Please note that many of the properties are located along uneven roads. These are passable using conventional vehicles, but it is worth considering carefully the model of vehicle you choose to drive. Your Red Savannah destination specialist will be able to advise you on this.

Facilities for Infants
13.13 All properties will contain at least one cot and one high chair. If you require additional items, please advise us at time of booking. A small charge to supply additional facilities may apply.

Rental Property Descriptions
13.14 Every effort is made to ensure that the details, description and prices contained in our documentation and web-site are correct, based on inspections, and information passed us by our suppliers. However changes do occur, sometimes at short notice and therefore we will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for us to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.


HIDE SECTION: 13. ADDITIONAL POINTS SPECIFIC TO VILLA RENTAL BOOKINGS

14. ADDITIONAL POINTS SPECIFIC TO GULET & YACHT CHARTERS

Embarkation and Disembarkation Times
14.1 To allow time for cleaning and re-stocking of provisions, you must embark your vessel after 4.00pm on the first day of your charter, and you must disembark by 10.00am on the departure day unless otherwise specified.

Common Additional Costs
14.2 It is common for the following items to be excluded from the cost of your charter and you should be aware that you will be required to pay for them locally at the end of your charter, usually in cash, to the captain: alcoholic drinks, fuel for the outboard motor, private marina charges, National Park and protected area fees, excursions from the vessel, passport handling and exit/entrance fees when moving between different countries, crew gratuities (we recommend between 5%-10% of the cost of the charter). In some instances port and marina fees are excluded and soft drinks are regularly excluded as well. One-way and delivery fees often apply, if you choose to embark and disembark in different ports and you should check if the use of the watersports equipment on board is included in the charter price or not. We will clearly set out the inclusions and exclusions in your booking confirmation.

Additional Cruising
14.3 Most charters include a certain amount of cruising per day in the cost of the charter, usually 4 to 5 hours. If additional time is spent cruising, then you will be charged for the additional fuel used.

Delivery
14.4 The owner shall at the beginning of the charter deliver the yacht to the port of delivery in full commission and working order, seaworthy, clean, in good condition throughout and ready for service, with full equipment, including up-to-date safety and life-saving equipment (including life jackets for children if any are part of the charterer's party).

Re-Delivery
14.5 You shall re-deliver the yacht to the owner at the port of re-delivery free of any debts incurred to your account during the charter period and in as good condition as when delivery was taken, except for fair wear and tear arising from ordinary use. If you fail to re-deliver the yacht to the owner at the port of re-delivery due to intentional delay or change of itinerary against the captain's advice, then you shall pay forthwith to the owner the daily rate and if delay in re-delivery exceeds twenty-four (24) hours, you shall be liable to indemnify the owner for any financial loss which the owner shall suffer by reason of deprivation of use of the yacht for the subsequent charter of the yacht.

Use of the Yacht
14.6 You shall use the yacht exclusively as a pleasure vessel for the use of yourself and your guests. You shall ensure that no pets or animals are brought on board the yacht without the consent in writing of the owner. You shall ensure that your behaviour and that of your guests shall not cause a nuisance to any person or bring the yacht into disrepute. You shall comply and shall ensure that your guests comply with the laws and regulations of any country into whose waters the yacht shall enter during the course of this agreement. You shall ensure that any bonded stores or other merchandise which may already be aboard the yacht, or may be brought aboard the yacht during the charter, are cleared through customs before being taken ashore if required by local laws and regulations. The captain shall promptly draw your attention to any infringement of these terms, and if such behaviour continues after this warning, the captain shall inform the owner, and the owner may, by notice in writing, terminate this agreement in accordance with Clause 13.7 of this agreement. If you or any of your guests shall commit any offence contrary to the laws and regulations of any country which results in any member of the crew of the yacht being detained, fined or imprisoned, or the yacht being detained, arrested, seized or fined, you shall indemnify the owner against all loss, damage and expense incurred by the owner as a result, and we may terminate this agreement forthwith. It is specifically understood that the possession or use of any illegal drugs or any weapons (including firearms) shall be sufficient reason for us to terminate the charter forthwith without refund to you.

Captain’s Authority
14.7 The captain shall comply with all reasonable orders given to him by you regarding the management, operation and movement of the yacht, wind, weather and other circumstances permitting. The captain shall not, however, be bound to comply with any order which, in the reasonable opinion of the captain, might result in the yacht moving to any port or place that is not safe and proper for her to be in, or which might result in you failing to re-deliver the yacht upon the expiration of the charter period, or which would cause a breach of Clause 13.6. Further, without prejudice to any other remedy of the owner, if, in the reasonable opinion of the captain, you or any of your guests fail to observe any of the provisions in Clause 13.6 and if such failure continues after the captain has given due and specific warning, the captain shall inform us, and we may terminate the charter forthwith or instruct the captain to return the yacht to the port of re-delivery and upon such return the charter period shall be terminated. In this instance, you and your guests shall disembark, having settled all outstanding expenses with the captain beforehand and you shall not be entitled to be refunded any part of the charter fee. With particular regard to the use of water sports equipment on board, as defined in Clause 13.8, the captain shall have the authority to prohibit the use of any particular watersports equipment if, in his reasonable opinion, you or your guests are not competent to operate such equipment, are behaving in an irresponsible manner, or are failing to show due concern for other persons when operating such equipment.

Water Sports Equipment
14.8 All water sports undertaken by you and your guests must fall under the cover of your own health & travel insurance and are not covered by the vessel’s insurance. You must carry independent insurance for personal effects whilst on board or ashore and for any medical or accident expenses incurred other than as covered under the vessel's insurance. In the case of jet skis or other water sports equipment requiring specific licences to operate them, you must have a valid licence in your name and be able to show the original to the captain on request.

Cruising Area
14.9 You shall restrict the cruising of the yacht to within regions in the cruising area in which the yacht is legally permitted to cruise. While the captain will make all reasonable efforts to accommodate your requests for a berth or an anchorage, it is understood that the captain cannot be held liable for the non-allocation of any berth or anchorage.

Maximum Number of Passengers Aboard
14.10 Each vessel has a maximum capacity and you shall not at any time during the charter period permit more than the maximum number of guests allowed to sleep or cruise on board the vessel. Failure to comply will result in immediate termination of the contract and cancellation of the booking. You must provide a full list of passengers in advance of travel and no additional passengers will be permitted on board. As an exception, and at the sole discretion of the captain and permission of the appropriate authorities, a reasonable number of visitors could be on board whilst the vessel is securely moored in port.

Responsibility for Children & Non-Swimmers
14.11 If children or non-swimmers are taken on board, you shall be fully responsible for their safety, conduct and entertainment.

Health Considerations
14.12 The nature of a yacht charter may render it unsuitable for anybody with physical disability or undergoing medical treatment.

Bad Weather
14.13 In case of bad weather, the owner does not warrant the comfort of the vessel and reserves the right to end the cruise in a different location, for reasons of safety.

The Heads
14.14 On board gulets and yachts, it is an almost universal policy not to put foreign items down the toilets. The bins in the bathrooms are provided for this and will be emptied very regularly. The details will be provided when you board and it is your responsibility to ensure that you and your guests stick to the rules of the vessel.

Breakdown or Disablement
14.15 Should the yacht suffer any mechanical damage or fire etc., so that you cannot use it and if any such damage exceeds the period of 24 consecutive hours, you will be refunded on a pro rata basis. As an alternative, by mutual agreement, the charter period can also be extended to cover the repair period in case it exceeds 24 hours. In case of a total loss of the yacht or damages needing more than the entire charter period to repair which prevent you from making any use of the vessel, any and all payments will be refunded to you. This clause is not applicable if such loss or damage occurs through any acts, omissions, errors or faults attributable to you or your guests. Failure to observe the on-board rules of the vessel will be regarded as an act attributable to you or your guests.

Footwear on board
14.16 It is traditional on gulets and yachts to remove shoes when coming aboard to avoid rubbing sand or grit into the decks. Most people go barefoot but you may like the option of bringing shoes specifically for using on-board. These should have light coloured soles and must not to be used ashore.

Gulet & Yacht Descriptions
14.17 Every effort is made to ensure that the details, description and prices contained in our documentation and web-site are correct, based on inspections, and information passed to us by our suppliers. However changes do occur, sometimes at short notice and therefore we will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for us to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works, etc.


HIDE SECTION: 14. ADDITIONAL POINTS SPECIFIC TO GULET & YACHT CHARTERS

15. INSURANCE

15.1 It is essential that you and all members of your party have travel insurance cover and that it is adequate for your needs and the type of holiday which you have chosen. Ski holidays, gulet and yacht charters, activity breaks and holidays to remote destinations may all require special policies. You are responsible for ensuring this and it is a condition of booking with us that you do. Your insurance should cover the cost of cancellation of your travel arrangements by you, and assistance (including medical costs and repatriation) in the event of accident or illness overseas, as well as compensating you for permanent injury, death, delays, cancellation, curtailment, missed departure, personal liability or loss of baggage and personal possessions. It is your responsibility to comply with the insurance company's requirements and you must disclose to the insurance company any relevant information such as pre-existing illnesses.

15.2 For those who participate in sports and activities whilst on holiday that have been organised and arranged independently of us, it should be understood that participation is at the individual's own risk and it is your responsibility to obtain relevant and adequate insurance.

15.3 IMPORTANT NOTICE: At our discretion, for any high value bookings, we reserve the right to take out an insurance policy to cover the cost of cancellation of your travel arrangements following the issuing of a travel warning by The Foreign & Commonwealth Office or any other equivalent National Government Agency. The cost of this insurance policy will be covered by you. You will be notified of the cost of this insurance prior to paying your deposit.


HIDE SECTION: 15. INSURANCE

16. FOREIGN TRAVEL ADVICE

16.1 It is your responsibility to ensure that you are up-to-date with the latest foreign travel advice as issued by the government. For British Citizens, this is available to read on the following website: www.gov.uk/foreign-travel-advice. Non-British citizens should check their own government’s travel advice website(s). We will always do everything we can to alert you to any instances when The Foreign & Commonwealth Office is advising against travel to the area to which you are booked, but you are required to check the relevant government website for the most up-to-date advice.


HIDE SECTION: 16. FOREIGN TRAVEL ADVICE

17. YOUR FINANCIAL PROTECTION FOR BOOKINGS MADE WITHIN THE EEA

17.1 For bookings made within the EEA (including the UK), we provide financial protection in the manner described in this clause.

17.2 We provide full financial protection for our flight-inclusive package holidays sold in the EEA, and ATOL protected flight only sales made in the UK, by way of our Air Travel Organiser's Licence number 10454 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone +44 (0)333 103 6350, email claims@caa.co.uk.

17.3 When you buy an ATOL protected flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.

17.4 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non‐provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re‐assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

17.5 Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. For package holidays sold in the EEA without a flight, the monies you pay to us for your travel arrangements are fully protected by means of Financial Failure Insurance. This means that in accordance with the Package Travel Regulations all passengers booking with Red Savannah Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required (this insurance will not cover repatriation to the country of origin for the passengers outside of the EU), arising from cancellation or curtailment of your travel arrangements due to the insolvency of Red Savannah Ltd. There is no requirement for Financial Protection of day trips or accommodation-only bookings, and none is provided. This insurance is only valid for packages booked that do not include flights. Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to Red Savannah Ltd. For further information please go to www.ipplondon.co.uk/claims.asp. In the event of a claim, telephone +44 20 8776 3750 or email info@ipplondon.co.uk. This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.


HIDE SECTION: 17. YOUR FINANCIAL PROTECTION FOR BOOKINGS MADE WITHIN THE EEA

18. DATA PROTECTION PRIVACY POLICY

18.1 In order to process your bookings with us and ensure your travel requirements are met, we will need to collect personal information relating to you and any other passengers travelling as part of your party. We will need to pass on these personal details to the necessary suppliers involved in facilitating travel arrangements. For full details of our privacy policy, and an explanation of how your personal details will be used by us, please refer to our Privacy Notice.


HIDE SECTION: 18. DATA PROTECTION PRIVACY POLICY

19. OFAC SPECIALLY DESIGNATED NATIONALS (SDN)

19.1 If you or any members of your party appear on the OFAC Specially Designated Nationals List (SDN), and as a result of which any international payments made by you or members of your party to us are blocked or withheld by OFAC, the funds shall be considered as “not received” by us and you will be responsible for sending the payment by an alternative method. Equally, if your appearance, or that of any members of your party on the OFAC Specially Designated Nationals List (SDN) results in any payments made by us to suppliers or third parties for the provision of services for your booking, being blocked or withheld by OFAC, you will be responsible for providing us with additional funds with which to make these payments by an alternative method. If you are unwilling or unable to send additional funds to us, Red Savannah reserves the right to cancel your reservation without refund.


HIDE SECTION: 19. OFAC SPECIALLY DESIGNATED NATIONALS (SDN)

20. BREXIT

20.1 On 29 March 2017, the United Kingdom submitted notification of its intention to withdraw from the European Union pursuant to Article 50 of the Treaty on European Union ("Brexit"). There is great uncertainty about how this will affect the UK's future relationship with the EU. In particular, Brexit may have a substantial adverse impact on our or our Travel Providers' ability to perform your booking ("Brexit Event"). For instance, it may be that the airline operating the flight element of your booking will not be able to operate the flight because of the loss or restriction of air traffic or transit rights or the right of the airline to enter any airspace.

20.2 For customers who have yet to depart, our obligations to you under your booking are conditional upon there not being a Brexit Event. If, in our reasonable opinion, a Brexit Event has occurred, we will inform you as soon as possible in writing, upon which we will both be relieved of any further obligations in relation to the booking. If this happens, we will return to you any payments you have made in respect of your booking, which shall be the full extent of our obligations to you. We will not compensate you for a Brexit Event.

20.3 For customers who have already departed, clause 6 of these booking conditions shall apply to any Brexit Events concerning your holiday.


HIDE SECTION: 20. BREXIT

21. RESOLVING DISPUTES AND GOVERNING LAW

21.1 If anything is not to your satisfaction during your holiday please immediately inform both us (via the details set out in paragraph 22.1 below) and the relevant Travel Provider (e.g. your hotelier) who will endeavour to resolve your problem. It is important you advise us as well as the Travel Provider so we can both help to put things right without delay. We believe it is better for everyone to resolve problems that arise during your holiday promptly so that you can enjoy your holiday. However, if your complaint is not resolved locally, please follow this up within 28 days of your return home by emailing us at the details set out in paragraph 22.1 below, giving your booking reference and all other relevant information. Please keep your letter concise and to the point.

21.2 You can also access the European Commission Online Dispute (ODR) Resolution platform at ec.europa.eu/consumers/odr. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

21.3 Please note failure to advise of problems whilst on holiday, as described above, deprives both us and the Travel Providers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero.

21.4 This contract and any matters arising from it are governed by the laws of England and Wales and are subject to the jurisdiction of the Courts of England and Wales, unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court.


HIDE SECTION: 21. RESOLVING DISPUTES AND GOVERNING LAW

22. CONTACT DETAILS

22.1 22.1 You may contact us at any time at the following details: Red Savannah Limited, Eagle Tower, Montpellier Drive, Cheltenham, Gloucestershire, GL50 1TA, United Kingdom; tel. no.: +44 (0)1242 787800; email: info@redsavannah.com.


HIDE SECTION: 22. CONTACT DETAILS

This is the latest version (v.18.4 - 25/06/2018) of our Booking Terms & Conditions, it supersedes any previous versions. We reserve the right to amend our Booking Terms & Conditions from time to time.

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