14. ADDITIONAL POINTS SPECIFIC TO VILLA RENTAL BOOKINGS
Usual Villa Rental Inclusions
14.1 Please note that the rental of the property and its gardens is usually per week, and includes utilities (unless indicated otherwise), pool towels and linens. Your villa rental may also include other items if these are listed in the particulars for the villa described on the Red Savannah website. You will be able to contact a Red Savannah representative by telephone in case of emergency.
14.2 Unless otherwise indicated in the villa particulars on our website, the cost of your villa rental booking will not include: the cost of meals, beverages or sightseeing not specified above, gratuities for staff, personal expenses such as telephone / internet charges and laundry, cook / nanny, cot linen, heating and / or air-conditioning, pool heating, travel insurance, excess baggage charges, airfares or airport taxes, optional activities, local tourist tax, any Government levies or taxes introduced after the publication of the relevant brochure and website, car rental or transportation to and from the property and anything else which is not specifically included in the description for the villa given on our website. Telephone, internet, fax, heating, air-conditioning and pool heating charges are charged separately and will therefore be payable locally by you on departure. You will be required to pay these charges in cash.
14.3 The Red Savannah team will be happy to arrange further services (including a chef), sightseeing and activities according to your request. Please note that, if we make such bookings, we will not be providing the services ourselves and our only role will be to arrange the booking of the third party services as your agent. As such, we shall not accept any liability for any failure or perform, or improper performance, of the service by the third party. We shall only be responsible for making the booking accurately in accordance with your instructions. Please note that, in order to make such arrangements on your behalf, we may charge you an additional fee. If additional fees do apply, we will inform you in advance of making the booking(s). It is strongly recommended that any extra services are booked well in advance of your holiday to ensure availability. If you cancel any additional services which we have booked for you, and on your behalf, within 30 days of departure, you will still be charged in full for those services unless we have agreed other arrangements with you separately. We can arrange chef services on your behalf at most villas. However, these services are subject to availability and cannot be guaranteed. Please be aware that Red Savannah may not have any prior knowledge or experience of the relevant chef’s skills, standards, or the quality of his/her food. Red Savannah will therefore not be responsible or liable for any unsatisfactory catering experiences. Whilst all efforts will be made to communicate food preferences and intolerances, Red Savannah cannot be held responsible for any adverse reactions to meals provided at the villa, including allergies or intolerances, even if declared in advance. These are matters which you must communicate to the chef upon arrival.
Minimum Letting Periods
14.4 During high season, the minimum letting period for a villa is seven nights. However, in low and mid seasons, you may be able to rent some villas for shorter stays. Please contact us for details. Most villas are predominantly available for rental from Saturday to Saturday. Any villas with an alternative start day will be signalled at time of booking. Certain properties are only available for a minimum rental period of two weeks or longer. If this is the case for the property you have chosen, this will be brought to your attention at the point of enquiry.
Maximum Number of Guests
14.5 Each property has a maximum capacity and you shall not at any time during the rental period permit more than the maximum number of guests allowed to occupy the property. Failure to comply will result in immediate termination of the contract and cancellation of the booking. You must provide a full list of passengers in advance of travel and any accommodation we arrange for you must be used only by the people specified on your confirmation receipt.
Your Safety & Protection
14.6 The safety standards and regulations are those of the country you are visiting. As a result, you must ensure that you move around carefully when in unfamiliar buildings or surroundings, and you must ensure that you get to know the escape route from your property in case of fire. Properties may include ""hazards"" such as open staircases, unfenced areas (including swimming pools), mezzanines, open drops etc, and it is imperative that your party take responsibility for their own security and safety. As with any property, in any location, there is a small risk of burglary. Where provided, you must take advantage of burglar alarms and safes and take every sensible precaution against theft and burglary. Any valuables left at the property are left at your own risk. Neither Red Savannah nor the property owner nor our agents can take responsibility for any loss or damage.
14.7 The majority of our properties have swimming pools, which are not supervised. Some swimming pools have safety features such as pool alarms, covers and fences, but not all. You must familiarise yourself thoroughly with the depth of the pool and how to get in and out, and exercise safety and caution at all times, especially with children, non-swimmers and if diving. Children and non-swimmers are your responsibility at all times. Swimming pools are usually made available between mid-May and mid-September in Europe. In Low Season swimming pools are usually closed. Please note that if your rental falls outside high season (usually early June to end August in Europe) even heated pools (with boiler/ solar-panel systems), designed to extend the season and boost temperatures, may not be warm enough to swim in if night time temperatures are low, or there is unseasonable weather. You agree that Red Savannah is not responsible for the conditions which may affect pool temperatures. Pool heating is included in some villa rentals and charged at a supplement at others. Please see the villa description for details. Where pool heating is charged at a supplement, this is usually payable locally in cash. You will be charged for any damage which is caused directly or indirectly to the pool surfaces, surrounds, pumps, filters or cover by you or any of your guests. Any charges in this regard will be payable before departure.
Arrival & Departure Times
14.8 To allow sufficient time for cleaning between rentals, you must arrive only between 4pm and 7pm on the first day of your stay, and vacate the property by 10am on the departure day unless otherwise specified. If your arrival is delayed please contact your Red Savannah representative. Please be aware that check-ins which are made any later than 7pm, unless arranged in advance, are likely to incur the cost of additional staff waiting time. These costs will be payable by you before departure.
Telephones / Internet
14.9 Telephone and internet arrangements vary from property to property and are sometimes metered (charges payable locally on departure). Please be aware that in some cases there is no landline telephone or internet service and due to the rural nature of many of our villas, cell telephone networks may be weak or non-existent. Where internet services are provided, there may be occasions when the service is interrupted and whilst every effort will be made to resume the service, please note that Red Savannah will not be responsible for loss of internet access (or the consequences of loss of access) during your holiday.
14.10 You will not usually be permitted to bring your pets to stay with you at the villa but please check with the Red Savannah team at time of booking.
14.11 Please note that the majority of our villas are located in rural areas, where wildlife such as animals and insects are as natural a part of the landscape as the grass and the trees. It would not be particularly unusual to encounter animals, such as rodents, deer, goats, cats (stray or belonging to nearby locals), or insects such as wasps, bees, flies, ants, snakes or scorpions and spiders and occasionally their nests. Insects and animals can be attracted to swimming pools, nearby streams or ponds, local vegetation or sometimes food left out following an al fresco meal. We would urge you to keep doors and windows closed as far as practicably possible and to clear all remains of food following an outdoor (or indoor) meal. You must not purposefully feed any local animals - it will encourage them to return and they may not be so welcome to the next guests. Red Savannah shall not be liable for the presence of animals or insects at the villa you choose. If you suffer allergies triggered by animals, please let us know before booking - whilst we cannot guarantee animals will not be present, we may be able to recommend villas where the possibility is lessened (for example where we know owners have not kept animals).
14.12 If you are intending to take or rent a sports or low slung car on holiday, please ensure that you check at time of booking whether the access to the property allows for such a car. Please note that many of the properties are located along uneven roads. These are passable using conventional vehicles, but you are responsible for carefully considering the model of vehicle you choose to drive. Please ask your Red Savannah destination specialist to advise you on this.
Facilities for Infants
14.13 All properties will contain at least one cot and one high chair. If you require additional items, please advise us at time of booking. You may be charged an extra fee for the hire of any additional facilities.
Rental Property Descriptions
14.14 Every effort is made to ensure that the details, description and prices contained in our documentation and website are correct, based on inspections, and information passed to us by our Travel Providers. However changes do occur, sometimes at short notice and therefore we will advise you at the time of booking, or if after booking as soon as possible before the start of your holiday, of any such changes to our published information. Although rare, it is possible that bed types may have been changed without our prior knowledge, for example a double bed may have been replaced with twin beds or vice versa. Although we will do our best to avoid such occurrences, Red Savannah will not be liable for any such last minute changes. Please be aware that older buildings may have uneven floors, irregular steps or low internal beams. It is not always possible for us to control all elements of the holiday whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand or emergency repair works. Where we are informed of such changes, we will try our best to let you know in advance of your holiday.
14.15 Guests are responsible for the caring of all garden furniture during the rental, including the closing of the parasols and sun umbrellas at night and during any periods of strong winds. Guests are also responsible for the removal and safe indoor storage overnight of outdoor furniture such as parasols, sun umbrellas and cushions in inclement weather. Any damage caused to any outdoor furniture as a result of neglect will be charged to you and your guests.