We provide full financial protection for all our package holidays and for all flights sold.
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk
Holidays including flights
We provide full financial protection for our package holidays. We hold an Air Travel Organisers' Licence (ATOL 10454) granted by the Civil Aviation Authority. When you buy an ATOL protected flight-inclusive holiday* from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
*The flight-inclusive holidays and flights we arrange are ATOL protected providing they are sold in the UK. For further information, visit the ATOL website at www.atol.org.uk.
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non‐provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).You also agree that any such claims may be re‐assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
For flight-inclusive packages sold in the EU, see the next section.
Holidays without flights
For Package Holidays sold in the UK without a flight, and for flight-inclusive and flight-exclusive Package Holidays sold in the EU and in certain cases accommodation-only bookings (please check if your accommodation booking is covered as these types of bookings will only be insured if you (the consumer) have specifically requested cover) the monies you pay to us for your travel arrangements are fully protected by means of Financial Failure Insurance. This means that in accordance with Package Travel and Linked Travel Arrangements Regulations 2018 and Directive (EU) 2015/2302, all such passengers booking with Red Savannah Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Red Savannah Ltd. There is no requirement for Financial Protection of day trips or single elements (including accommodation-only bookings), and none is provided as standard. If you have questions on this then please contact Red Savannah Ltd. Red Savannah Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. LMIE's registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés). LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance is only valid for passengers from the UK & EU who book and pay directly with/to Red Savannah Ltd. For further information please go to www.ipplondon.co.uk. In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:
For UK Passengers: IPP Claims at Sedgwick, Telephone: +44 (0)345 266 1872, Email: Insolvency-claims@ipplondon.co.uk or online at https://www.ipplondon.co.uk/claims.asp
For EU Passengers: IPP Claims at Sedgwick, Telephone: +31 103120666, Email: ippclaims@nl.sedgwick.com or online at https://www.ipplondon.co.uk/claims.asp
